Operations Manager

Who we are Gelt is a tech-driven tax services company providing premium tax solutions for closely-held businesses, high-net-worth individuals, and investors. Our mission is to optimize our clients’ taxes and ensure compliance by utilizing our proprietary tax platform and team of expert in-house professionals. What you’ll do In this role you will lead the design, implementation, and continuous improvement of internal operations and enablement, focused on our tax/CPA team.

Your key responsibilities will include: Develop and execute the internal service enablement strategy for the Tax/CPA organization, including onboarding, professional development, process documentation, and performance management. Design and build scalable processes and frameworks that support team growth and excellence in delivery (including workflows, quality control, internal operations metrics, knowledge management). Lead cross-functional operational projects, including structural redesigns, team integrations from acquisitions/M&A, and system/tool roll-outs to enable best-in-class performance.

Monitor, analyze and report on internal team performance, identify root-cause issues, and drive continuous improvement initiatives. Foster a high-quality internal culture of enablement, development, and operational excellence for the tax/CPA team. We are looking for someone who has Significant experience (typically 8 years) in operations, enablement, process design, or organizational development, ideally within a professional services or tech environment.

Proven track record of building or scaling operations functions (e.g., onboarding, training, process frameworks, integrations). Strong project leadership experience, including complex organizational projects (e.g. M&A or major structural/process changes).

Excellent interpersonal and communication skills. Able to work across teams, influence senior stakeholders, and drive change. Hands on – an ability to go beyond process design and lead implementation.

Comfort in a fast-paced, evolving environment where building from the ground up is expected. Experience in finance/fintech is a plus, in tax – a big plus. CPA, EA or CMA certification is a plus.

We appreciate people who are Passionate about what they do Fast and creative thinkers and doers Clear communicators Apply Please email your CV and a short cover letter indicating your passion for the position to [email protected] #J-18808-Ljbffr