Operations Manager

Candidates should be from BPO/BPM Background E-commerce background experience would be Preferred International Voice process Experience Mandatory Total Experience - 12+yrs Relevant Experience - 1+yrs (Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5/6 days working Handling AM's & TL's Location: Chandivali, Mumbai College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills.

Strong interpersonal skills and experience demonstrating successful customer relationship management. International Voice Experience; having Outbound experience will have an added advantage Shall operate in US shift timings, and would be required to stretch as and when required Manager level into E-commerce Domain for International contact center, US Appropriate communication and escalation of client issues to multiple levels of site and Operations management Client strategies to meet client/corporate goals and objective