Operations Manager

OPERATIONS MANAGER LONDON ✨SHOPPING CENTRE We are working exclusively with Get Living on a rare opportunity at the £4bn regeneration of Elephant & Castle. They’re looking to appoint a hands-on, proactive and strategic Operations Manager to support the General Manager in launching and mobilising the retail side of this brand-new mixed-use development, through to practical completion and beyond. This is very much a boots-on-the-ground role. The site isn’t live yet, so this isn’t about incremental improvements, it’s about building operations from the ground up, bringing ideas, solving complex challenges, and helping define how the development will actually run day to day. This role will suit someone who thrives in fast-moving, high-change environments, can think on their feet, adapt quickly, and bring structure to ambiguity. You’ll play a critical role in: Mobilising and launching a major mixed-use asset Onboarding and embedding new operational teams Supporting tenant fit-outs and coordinating across residential and commercial functions Acting as a confident, credible point of contact for tenants Delivering a true five-star customer experience from day one Crisis Management THE ROLE BREAKDOWN... This senior-level position is responsible for ensuring the asset operates to best-in-class standards, optimising building performance, tenant satisfaction, compliance, and cost efficiency across the estate. YOUR KEY RESPONSIBILITIES... Lead day-to-day operational mobilisation of the development pre- and post-launch Manage contractors and service partners across security, cleaning, maintenance and compliance Onboarding teams Ensure health & safety, statutory compliance and lease obligations are met Oversee service charge budgets, reporting and cost control Establish robust systems, processes and record-keeping from inception Build strong relationships with occupiers, asset managers, developers and investors Respond effectively to incidents, crises and operational challenges in a live public environment Tenant Liaison ESSENTIAL SKILLS AND EXPERIENCE... 5+ years’ senior-level experience in operations or facilities management, ideally within large-scale retail, commercial or mixed-use environments Proven experience managing complex assets and operational teams at a leadership level Strong commercial acumen with a track record of driving efficiency, innovation and long-term value In-depth knowledge of building systems, contractor management, lease obligations and health & safety legislation Financial literacy, including service charge budget management and reporting Experience delivering maintenance services in a busy, public-facing environment Experience managing security, cleaning and maintenance teams Strong organisational skills, including setting up and administering detailed record-keeping systems Ability to work independently, meet tight deadlines and remain calm under pressure Excellent communication and stakeholder-management skills Flexibility to adapt working patterns to meet the demands of a dynamic mixed-use environment WHY APPLY?

Opportunities like this don’t come around often. You’ll be joining one of the UK’s most ambitious regeneration projects at a defining moment - with real influence, real autonomy, and the chance to leave a lasting operational legacy. Salary upto £70,000k for the right candidate *** Please note, I am only accepting applications from candidates who have operational experience within shopping centres*** Please apply via the link or send your CV directly to me