Operations Manager

Job Description Job Description Benefits: Competitive salary Opportunity for advancement Bonus based on performance Paid time off Training & development Position Summary: Provides direction and leadership and is responsible for managing the daily operations within Executive Home Care. The Office Manager oversees the daily operations of the agency, ensuring smooth scheduling, exceptional client service, caregiver support, and full compliance with AHCA and franchise standards. This role is ideal for someone who thrives in a fastpaced environment, loves solving problems, and is passionate about helping people.

Minimum Qualifications: 1-3 years of experience in operations, scheduling, or management (home care or healthcare preferred). Strong leadership and communication skills. Ability to multitask and manage competing priorities.

Experience with scheduling software or CRM systems. Knowledge of AHCA regulations (preferred). High level of professionalism, confidentiality, and problemsolving ability.

Essential Functions: Operations & Compliance Manage daily agency operations to ensure efficiency and alignment with franchise standards. Maintain compliance with AHCA regulations, documentation requirements, and internal policies. Prepare for audits, surveys, and licensing renewals.

Implement and improve operational processes and workflows. Caregiver Management Recruit, onboard, and support caregivers to ensure highquality service delivery. Maintain caregiver files, training records, and background screening compliance.

Conduct performance reviews and coaching conversations. Promote caregiver engagement and retention. Client Experience Oversee client onboarding, care plan coordination, and service quality.

Serve as the primary point of contact for client concerns and escalations. Monitor client satisfaction and implement improvements. Ensure timely communication with clients and families.

Scheduling & Staffing Oversee scheduling to ensure appropriate caregiverclient matches. Manage schedule changes, callouts, and coverage needs. Optimize staffing to reduce overtime and improve efficiency.

Business Support Track KPIs related to operations, scheduling, and service quality. Assist with budgeting, forecasting, and operational planning. Support growth initiatives and process improvements.

Collaborate closely with the agency owner on strategic priorities. Working Environment Office environment. Position Physical Demands: Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight.

Extended time at a computer work screen and on the telephone. Education Bachelors degree preferred, or equivalent experience in operations or management. Why Youll Love Working With Us Opportunity to help build a highquality agency from the ground up.

Supportive, missiondriven culture. Growth potential as the agency expands. Meaningful work that directly impacts clients and caregivers.

Apply Today If youre a strong operator who loves building systems, supporting people, and making a difference, wed love to meet you.