Operations Manager

Company Description Edgecom Energy is a purpose-driven clean-tech software company, delivering cutting-edge energy management solutions across Canada and rapidly scaling throughout North America. We empower some of the world’s largest energy users—including data centers, industrial facilities, and chemical processing plants—to reduce energy costs, cut emissions, and make measurable progress toward a sustainable future. Our expertise spans demand response, distributed energy resource (DER) management, and advanced software tools that enable real-time decision-making for complex energy systems.

We are also a Certified B Corporation, meeting rigorous standards of social and environmental performance, accountability, and transparency. As we enter an exciting new phase of growth, we’re seeking driven, innovative professionals who are passionate about sustainability and eager to harness technology to combat climate change. Join a dynamic team of problem-solvers and trailblazers revolutionizing how businesses manage energy, improve efficiency, and protect the planet for future generations.

This is your opportunity to make a tangible impact—be part of something bigger. What we offer Meaningful work with a purpose - reducing costs and emissions and saving energy for a more sustainable future. Outstanding health, vision, and dental benefits.

A competitive and comprehensive compensation package. A potential equity participation program aimed at extending ownership opportunities to employees. A small agile team where you’ll be able to make a real-life difference.

Onsite Gym at the office Hybrid Work Personal days to promote work-life balance and employee well-being. Key Responsibilities Team Management and Organization Project Management: Monitor the customer life cycle from deal closure, all the way through to execution and post-sales support Team Coordination and Leadership: Coordinate and lead interdepartmental team meetings to ensure there is a clear understanding of business objectives, project status, and resource allocation. Facilitate dialogue to address any roadblocks in processes and encourage solution-oriented discussions.

Documentation: Ensure processes are documented and communicated clearly amongst the team using tools like Google Docs or Notion. Optimize Processes: Triage and mitigate daily operational challenges by enhancing processes across the board. Work closely with the implementation and customer support teams to streamline operations and improve service delivery.

Oversee Onboarding: Ensure new employees are integrated effectively into the company through a structured onboarding program that aligns with Edgecom Energy's culture and operational goals. Internal Processes Strategic Operational Improvement: Develop strategies to enhance operational efficiency, focusing on key areas such as Demand Response, DataTrack, and HR issues. Identify opportunities for automation and process improvement.

Performance Metrics: Establish and track key performance indicators across various departments to assess operational efficiency and help guide strategic decisions. Risk Management: Identify potential risks in operational strategies and processes. Develop mitigation strategies to minimize risk impact on business operations.

People Operations Enhance Interdepartmental Communication and Collaboration: Foster a collaborative environment where information flows freely between departments. Facilitate regular interdepartmental meetings to ensure teams are aligned with the company's goals and projects. Project Management: Implement and oversee project management frameworks to ensure projects are delivered on time and within budget.

Use industry best practices to manage project scope, resources, and risk. Cultivate a Productive Work Environment: Develop and maintain high team morale and performance. Implement initiatives that promote an engaging and inclusive workplace.

Technology Integration: Drive the adoption and proficient use of essential software tools, such as HubSpot and ClickUp, to optimize workflows and increase efficiency. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries: Software Development Location Toronto, Ontario, Canada Salary $150,000.00-$175,000.00 #J-18808-Ljbffr