Operations Manager

CMHA BC is British Columbia’s leading mental health non‑profit organization. We promote mental health for all and support the resilience of people living with mental illness and/or substance use challenges. We work to uplift the voices of people with lived expertise and to advance the human right to best possible mental health.

The Operations Manager, Mind & Mood Clinical Care Network, reporting to the Program Director, is responsible for the clinical leadership, day‑to‑day operations, and clinical development of the Mind & Mood Clinical Care Network. This role oversees an interdisciplinary outpatient mental health service focused on assessment, treatment, and continuity of care for individuals experiencing mood and related mental health concerns. The Operations Manager ensures services are delivered in alignment with organizational priorities, legislative and privacy requirements, and evidence‑informed, trauma‑informed, and culturally safe practices.

DUTIES AND RESPONSIBILITIES Clinical and Professional Leadership Provide clinical leadership and oversight for the Mind & Mood Clinical Care Network, including supervision and collaborative leadership with psychiatrists, family physicians and other mental health professionals. Ensure clinical services meet professional, ethical, and regulatory standards and align with best and emerging practices in mental health care. Collaborate with the Medical Director to develop and ensure compliance with clinic policies and procedures.

Support case consultation, clinical decision‑making, and service planning across interdisciplinary teams. Day‑to‑Day Operations and Service Delivery Oversee daily clinic operations to ensure efficient, coordinated, and client‑centred service delivery. Directly supervise the Administrative Support Coordinator, including workload management, coaching, issue management, and performance management.

Ensure effective scheduling, clinic flow, and coordination of appointments across service streams. Oversee intake, triage, waitlists, and client allocation processes to ensure timely, equitable, and transparent access to services. Intake, Navigation, and Client Advocacy Provide leadership for intake and navigation functions to ensure clients receive clear information, appropriate referrals, and coordinated access to services.

Support advocacy and navigation of community, health system, and internal resources for individuals accessing services. Ensure client‑facing processes are trauma‑informed, culturally safe, and responsive to diverse needs. Information Management, EMR Systems, and Privacy Provide operational oversight of EMR systems and related clinical and administrative workflows.

Ensure accurate, timely, and consistent documentation practices across the clinic. Ensure privacy, confidentiality, and security of client records in compliance with legislation, organisational policy, and professional standards. Lead system improvements related to intake, scheduling, reporting, and data quality.

Program Development, Integration, and Policy Lead the development, implementation, and refinement of clinic policies, procedures, and operational guidelines. Support integration of the Mind & Mood Clinical Care Network within organisational programmes and referral pathways. Contribute to service planning, programme expansion, and continuous quality improvement initiatives.

Manage future implementation of mental health supports in alignment with the Mind & Mood service model. Financial and Resource Management Develop, manage, and monitor clinic budgets, forecasts and resource utilisation. Ensure effective stewardship of financial and worker resources in alignment with organisational and programme policies.

Evaluation, Reporting, and Promotion Oversee evaluation of clinical services and operational performance to inform quality improvement and decision‑making. Prepare and contribute to regular reports for leadership, funders and internal stakeholders. Support internal and external promotion and communication of clinic services in collaboration with organisational teams.

Other duties as required. The Operations Manager directly supervises the Administrative Support Coordinator (1 FTE) and is responsible for providing leadership, direction, coaching and performance management to support effective service delivery and operational excellence. ABOUT YOU Education Registered Social Worker (RSW), Registered Clinical Counsellor (RCC) or equivalent in good standing with the applicable regulatory body.

Master’s degree in relevant clinical discipline. Experience Minimum of 5–7 years of progressive clinical experience, including leadership or management responsibilities. Experience supervising regulated health professionals; experience working alongside psychiatrists is an asset.

Experience running a clinic or clinical programme that provided direct care for community members seeking mental health support. Knowledge, Skills and Abilities Strong understanding of mental health service delivery systems and interdisciplinary models of care. Demonstrated ability in clinical leadership, operational oversight and staff supervision.

Experience with intake systems, waitlist management, EMR platforms and privacy legislation. Strong financial acumen, communication and stakeholder engagement skills. Ability to manage complexity, competing priorities and evolving service demands.

Solid project management experience, including project planning, resource and financial management along with effective communication skills for successful project delivery. Solid leadership skills with the ability to lead, motivate, resolve conflict and lead a high‑performing team in a unionised environment. Solid experience in developing and monitoring an annual budget and operating process.

Flexibility and ability to thrive in an environment with constantly changing conditions and competing deadlines. Knowledge of systemic inequities related to gender, sex, race, Indigenous, (dis)ability, substance use and other aspects of a person’s identity. Demonstrated experience communicating in a trauma‑informed and culturally safe way.

WORKING CONDITIONS The Operations Manager is an in‑person position based at our downtown Vancouver office. This position is one (1) year term, and it is full‑time. The regular work schedule is 37.5 hours per week, Monday to Friday.

Occasional on‑call availability may be required to support clinic operations when service hours extend beyond the Manager’s regular work schedule. The successful candidate will be required to complete a criminal record check and education verification as part of the pre‑employment screening process. Salary Range: $78,149.00 – $112,340.00 Typical Hiring Range: $95,733.00 – $104,00.00 EEO STATEMENT CMHA BC Division is committed to our workforce reflecting the diversity of the communities within which we work.

As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff. Personal experience with mental illness and or addiction, either through self or a loved one, is an asset. RECOGNITION We respectfully acknowledge xʷməθkʷəy ̓ əm (Musqueam), Skwxwú7mesh (Squamish), səl ̓ ilwətaʔɬ (Tsleil‑Waututh), Lkwungen (Songhees) and Wyomilth (Esquimalt) peoples on whose traditional, unceded lands the CMHA BC offices are located. #J-18808-Ljbffr