Operations Manager

Job Description Job Description Benefits: Team Outings 401(k) Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Operations Manager Home Care Full-Time | Lawrenceville, GA We are seeking an Operations Manager who will take ownership of the day-to-day execution of our agency; ensuring clients are staffed, caregivers are supported, and operations run smoothly without disruption. This role is central to our organization and works closely with leadership to drive performance, improve workflows, and maintain high standards across all areas of care delivery. This is a performance-driven role with clear accountability and direct impact on the agencys growth and stability.

Compensation & Benefits: Base Salary: $60,000 $70,000 (based on experience) Performance Bonus: Up to $10,000 $15,000 annually Health, Dental, and Vision Insurance 401(k) Paid Time Off & Flexible Schedule Leadership Development Opportunities Team Outings & Supportive Culture Bonus Structure Includes: Maintaining 95%+ shift coverage Reducing caregiver call-outs and improving reliability Improving caregiver retention Timely onboarding and starting new clients (within 4872 hours) Key Responsibilities: Own daily scheduling and staffing execution across all client cases Ensure all shifts (home and facility-based) are properly staffed Manage call-outs, coverage gaps, and real-time scheduling adjustments Drive coordination between recruiting, onboarding, and scheduling Oversee onboarding to ensure timely start of care Maintain communication with clients, families, referral partners, and facilities Coordinate with billing and payroll for operational alignment Monitor scheduling trends, service gaps, and workflow efficiency Identify and implement process improvements Ensure compliance with agency standards and regulations What Success Looks Like 95%+ of shifts consistently covered Call-outs handled proactively with minimal disruption New clients begin care within 4872 hours Improved caregiver reliability and communication Operations run smoothly without constant escalation Qualifications: 3+ years in home care, healthcare operations, or similar fast-paced environment Experience with scheduling, staffing, and caregiver management Strong leadership, organization, and problem-solving skills Ability to manage multiple priorities and make decisions under pressure Experience with home care software (WellSky, ClearCare, etc.) preferred Growth Opportunity This role is designed to grow into a Director of Operations position as the agency continues to scale.