Operations Manager

Benefits Full coverage for health, dental, paramedical, and life insurance Retirement planning: RRSP and TFSA options with employer‑matching contributions Generous vacation, floater days, and flexible time‑off programs Quarterly performance‑based rewards for individual and company achievements Position Summary The Operations Manager oversees day‑to‑day operations of Avenir Energy across Atlantic Canada, ensuring safe, efficient, and reliable service. The role involves leadership, scheduling, coaching, and support for front‑line staff while maintaining compliance with safety, regulatory standards, and company policies. The manager supports customer satisfaction and operational excellence for the region, traveling regularly between branches in Nova Scotia, New Brunswick, and Prince Edward Island.

Key Responsibilities Leadership & Team Management Provide day‑to‑day leadership and support to the front‑line team, fostering a positive and safety‑focused environment. Manage staff scheduling, vacation planning, and route adjustments to meet customer demands. Conduct performance conversations, ride‑alongs, coaching sessions, and training to support continuous improvement.

Participate in hiring, onboarding, and development of new staff. Operational Management Oversee daily operations to ensure timely and accurate service. Review and approve delivery logs, route efficiencies, fuel usage, and customer service levels.

Collaborate with dispatch, customer service, and service teams to resolve operational challenges. Ensure vehicle readiness—report maintenance needs, coordinate inspections, and maintain fleet compliance. Travel regularly to branch locations across Atlantic Canada to support operational consistency and staff engagement.

Safety & Compliance Promote a strong safety culture and enforce safe work practices. Conduct safety meetings, toolbox talks, and support incident investigations as needed. Ensure compliance with Transportation of Dangerous Goods (TDG), Occupational Health & Safety (OH&S), and company policies.

Monitor staff qualifications, certifications, and training requirements. Customer Service & Relationship Building Support resolution of customer concerns related to deliveries, service levels, scheduling, or tank issues. Work with the branch team to maintain high customer satisfaction and operational reliability.

Guide staff on customer interactions and professional conduct. Reporting & Administration Track and report key operational metrics such as delivery volumes, productivity, overtime, and route performance. Maintain accurate documentation of staff certifications, training, and investigations.

Participate in budgeting discussions, forecasting, and operational planning. Required Qualifications 3–5 years of experience in transportation, delivery operations, HVAC service, or logistics management (energy or propane industry experience is an asset). Strong leadership skills with experience managing or supervising front‑line staff.

Solid understanding of safety regulations, TDG requirements, and fleet operations. Excellent communication, problem‑solving, and decision‑making abilities. Ability to work in a fast‑paced environment and adapt to changing operational needs.

Proficiency with computer applications. Valid driver’s license and willingness to travel frequently across Atlantic Canada, including overnight travel. Preferred Qualifications Strong People Leadership: Proven ability to coach, mentor, and support a team while fostering a positive and accountable work culture.

Operational Decision‑Making: Ability to assess situations quickly, prioritize effectively, and make safety‑focused decisions under pressure. Communication Excellence: Clear, confident communication skills to ensure alignment across drivers, dispatch, service teams, and customers. Performance Management: Experience setting expectations, monitoring KPIs, providing constructive feedback, and supporting continuous improvement.

Working Conditions On‑site at the branch with frequent field interaction and occasional ride‑alongs. Regular travel throughout Nova Scotia, New Brunswick, and Prince Edward Island to support multiple branch locations and operational needs. Must be able to respond during peak winter months.

After‑hours availability for on‑call schedule; some periods may require emergency response. EEO / Accommodations Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. By applying for a position with Avenir Energy, you understand that we use third‑party systems and recruiting agencies that may employ artificial intelligence for finding, screening, assessing, and/or selecting candidates.

Employment offers are contingent upon successful completion of appropriate background checks, as determined by the role and company policies. Only candidates selected for an interview will be contacted. #J-18808-Ljbffr