Operations Manager

Join a fast-paced, dynamic environment at the heart of the beauty and wellness industry. This is a key role driving excellence across operations, logistics, and B2B wholesale fulfilment. The Role We’re looking for a confident and experienced Operations Manager to lead a collaborative team and oversee the smooth running of all order processing and dispatch operations.

This is a hands-on role where you’ll work closely with internal teams, warehouses, and sales to ensure an exceptional customer experience and continuous improvement across the board. Key responsibilities include: Leading and managing the Operations team, assessing workloads and allocating accounts Managing and developing the team through weekly catch-ups and tailored development plans Managing the full operational process, responding to follow-up queries and customer needs Maintaining strong working relationships with warehouse partners and improving fulfilment processes Updating warehouse teams on B2B requirements such as kitting and reworks Overseeing order fulfilment, export documentation, and compliance paperwork Acting as the point of escalation for urgent issues and key projects Collaborating with the Head of Operations on system and warehouse improvements (e.g. EDI integration) Supporting credit control with account reconciliation Working with the Ecommerce team to resolve stock/order issues and reduce web errors Creating reports to monitor open orders and support wider business decisions Providing weekly updates on operational performance and ongoing projects Supporting Sales teams across various territories and planning seasonal product launches Driving the S&OP process through post-activity evaluations How You’ll Dazzle Us You’ve got proven experience managing operational teams within a fast-moving business You’re a strong communicator who builds trusted relationships across departments You thrive under pressure, love improving processes, and have a sharp eye for detail You’re confident using ERP systems (such as SAP or Business Central) You take ownership and have a proactive, solution-focused mindset You’re comfortable reporting to senior leadership and contributing to business-wide strategy Your time management and organisational skills are second to none You’ve got experience working across B2B, wholesale and ecommerce functions