Operations Manager

Operations ManagerProfessional Services £60,000pa DoE Wythenshawe-Hybrid A growing and highly regarded professional services organisation is seeking an experienced Operations Manager to support business performance, operational efficiency, and data-driven decision making across the organisation. This is an excellent opportunity for a commercially minded operations professional who thrives in a fast-paced, evolving environment. The successful candidate will play a key role in overseeing operational processes, reporting functions, systems performance, and cross-functional projects while managing a small operational and analytics-focused team.

Key Responsibilities Lead operational reporting and management information (MI) processes Oversee data accuracy, governance, and business-critical reporting systems Manage a team to develop dashboards and reporting tools using platforms such as Power BI and SQL Support operational improvement initiatives and business transformation projects Work closely with senior stakeholders across technology, compliance, marketing, and business support functions Maintain operational procedures and ensure process consistency Monitor operational risks and support compliance with regulatory requirements Contribute to ongoing AI, systems, and data strategy initiatives Manage and mentor members of the wider operations team About You Proven experience in a senior operations or business operations role Strong background in data analysis, MI reporting, and business intelligence tools Knowledge of SQL and data reporting platforms such as Power BI or Tableau Experience working with CRM or case management systems Excellent stakeholder management and communication skills Comfortable leading operational change and continuous improvement projects Commercially aware with strong analytical and problem-solving abilities Experience managing teams within a professional services or fast-paced business environment would be advantageous Interest or exposure to AI, automation, or data-led operational strategy is highly desirable Salary & Benefits £45,000 – £60,000 DOE Hybrid working available following probation Generous annual leave allowance plus additional holiday incentives Private medical cover available after qualifying period Enhanced family-friendly policies Employee wellbeing initiatives and assistance programme Strong social, training, and development culture Supportive and collaborative working environment This is a fantastic opportunity to join a successful and growing organisation where operations, technology, and data play a central role in business success. To apply, please submit your CV for immediate consideration.