Operations Manager

Job Title: Operations Manager Location: Hybrid (2 days remote, 3 days in-office) Remuneration: £35.58/hour Contract Details: Temporary until 30th September 2026 MANDATORY: Fluency in Spanish Responsibilities: Operational Efficiency: Ideate, launch, and scale solutions to improve operational efficiency, customer experience, and success metrics with minimal guidance. Metrics Communication: Publish and communicate operational metrics/KPIs effectively. Documentation Management: Drive the creation and maintenance of SOPs, process maps, and training resources.

Customer Experience Management: Oversee end-to-end programs and operations to enhance customer satisfaction. Project Execution: Contribute to projects that generate impact, partnering with teams for effective execution. Compliance Leadership: Ensure operations comply with legal, risk, and financial guidelines while engaging with suppliers/internal teams.

Performance Tracking: Analyse operational characteristics to identify opportunities for improvement. Knowledge Sharing: Drive the sharing of best practices and learnings internally and externally. Supplier Management: Handle supplier selection, onboarding, and performance reviews for specific projects.

Process Simplification: Provide feedback to enhance workflows and implement improvements collaboratively. Stakeholder Engagement: Manage strategic relationships and participate in meetings to identify business objectives. Minimum Qualifications: Experience in operations with a focus on process improvements.

Skills: Proficiency in data analysis, operational SLA knowledge, ticket management, team management, and stakeholder relationship management. Language Requirement: Spanish is mandatory.