Operations Manager

Operations Manager (Cleaning & Facilities) Liverpool | Full-time £38,000-£42,000 (flexible for the right candidate) The Opportunity We're partnering with a well-established, privately-owned cleaning and facilities business in Liverpool, known for its strong reputation and loyal client base. With a growing team of 24+ employees and ambitious plans over the next 3-5 years, the business is focused on strengthening structure, improving efficiency, and scaling sustainably. As part of this journey, they're looking for an Operations Manager who can take ownership of day-to-day delivery while also playing a key role in supporting future growth.

The Role This is a hands‑on, high‑impact position at the heart of a busy operation. You'll ensure everything runs smoothly day‑to‑day, while also identifying improvements, supporting onboarding of larger clients, and helping the business scale in a structured and commercially effective way. We're looking for someone equally comfortable being on‑site supporting the team as they are planning ahead, improving processes, and driving performance .

Main Responsibilities Oversee day‑to‑day operations across a growing client portfolio Lead, support, and develop a team of 24+ staff Manage rotas, scheduling, and holiday cover Handle operational challenges (sickness, last‑minute gaps, changes) Carry out regular site visits to maintain quality and support delivery Manage stock control across multiple sites Build and maintain strong client relationships Identify improvements across systems, processes, efficiency, and commercial performance Support onboarding of new and larger client contracts Assist with recruitment, onboarding, and team development Contribute to operational scalability and future growth planning Ideal Candidate Experience managing teams in cleaning, facilities, hospitality, or similar Highly organised with strong problem‑solving ability Proactive, hands‑on approach Comfortable working both in the office and out on‑site Strong communicator with staff and clients Commercial awareness and ability to spot growth opportunities Confident using systems and managing operational data Importantly , we're keen to meet someone with an entrepreneurial mindset who thinks ahead, spots opportunities, and wants to play a genuine role in growing the business. Why Join Work closely with the business owner and influence direction Play a key role in a growing, ambitious company Make a visible impact with your ideas and improvements Be part of a supportive, down‑to‑earth team Package £38,000-£42,000 salary (flexible for the right candidate) 20 days holiday + Christmas shutdown Pension Mileage / travel expenses covered Primarily office‑based with regular site visits and operational support in the field Full UK driving licence required Long‑term growth and development opportunity Interview Process Face‑to‑face interview process, including time with the team and exposure to day‑to‑day operations. #J-18808-Ljbffr