Operations / Customer Service and Supply Chain Manager

Job DescriptionCustomer Service & Supply Chain Manager Location:North Dublin Role Overview We are seeking an experienced Customer Service & Supply Chain Manager to oversee the complete customer order lifecycle, from order receipt through to production, logistics, and final delivery. This is a hands-on leadership role that combines customer service excellence with supply chain and logistics management to ensure orders are fulfilled accurately, efficiently, and on time. Working closely with sales, production, warehouse, and logistics teams, you will play a key role in driving operational performance, improving customer satisfaction, and maintaining seamless day-to-day supply chain operations.

Key Responsibilities: Manage relationships with third-party logistics providers (3PLs), freight forwarders, and transport partners to ensure cost-effective and reliable delivery services. Coordinate domestic and international shipments, ensuring compliance with customs regulations, import/export documentation, and international trade requirements. Work closely with production planning and warehouse teams to align inventory levels with customer demand and production schedules.

Monitor inventory availability and support continuous improvement initiatives to optimise stock levels and supply chain efficiency. Identify opportunities to reduce freight costs and improve transport performance. Customer Service & Order Management: Manage the end-to-end customer order process, ensuring accurate order entry and timely fulfilment.

Act as the primary point of contact for customers regarding order status, delivery schedules, lead times, and any supply chain issues. Collaborate with internal departments to proactively resolve order delays and service challenges. Handle customer escalations, warranty claims, and product returns, ensuring prompt and professional resolution.

Drive high levels of customer satisfaction through effective communication and service delivery. Skills & Experience: Minimum of 5 years' experience in customer service management, supply chain, logistics, operations, or a similar role. Strong understanding of end-to-end supply chain processes, including inventory management, transportation, and order fulfilment.

Experience using ERP systems such as SAP, Infor, or similar enterprise platforms. Knowledge of international shipping procedures, customs documentation, and global trade compliance. Excellent organisational, communication, and stakeholder management skills.

Ability to manage multiple priorities in a fast-paced operational environment. Strong analytical and problem-solving abilities with a continuous improvement mindset. Key Performance Indicators (KPIs) On-Time In-Full (OTIF) delivery performance.

Customer order cycle time from receipt to dispatch. Order accuracy and customer satisfaction levels. Freight cost management and transport efficiency.

Inventory availability and supply chain performance. Resolution time for customer escalations and returns. Why Join Us?

This is an excellent opportunity to join a growing organisation where you can make a significant impact across both customer service and supply chain operations. The successful candidate will play a key role in delivering operational excellence, improving customer experience, and supporting the continued growth of the business. For more information please apply through the link provided for the attention of David McCoy or email David at david.mcco call Osborne Recruitment on .

If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. #INDMCCOY #INDOSB1 Skills: Operations Customer Service TPBN1_IJ