Operations Admin

Tropical North Airconditioning – Townsville QLD

Tropical North Airconditioning Refrigeration & Electrical (TNARE) has kept Townsville cool and powered for over 12 years. We're a fully licensed local aircon and electrical business, and right now we're growing fast — built on solid systems, process, and four values we actually live by: honesty, integrity, communication and transparency.

We're at an exciting point. The business has started to take off and the opportunities from here are genuinely open-ended. We're a growing team heading somewhere, and we want the right person growing with us.

What's on offer

Full-time, Monday to Friday, 7am–3pm — your afternoons are your own

$38–$42/hr + super

Real training, career growth and personal development

A growing local business where a strong performer has a genuine path forward

A supportive, values-driven team

Work with management to drive business growth - Not just another employee, you will be a highly valued and respected team member

The role

This is not a junior admin job. We're after an experienced, switched-on Operations Coordinator to run the engine room of our office — someone who can take a job from the moment it lands to the moment it's invoiced, and keep our field team moving in between.

Reporting to our HR & Accounts and Office Managers, you'll:

Process incoming work orders and bookings

Coordinate and schedule our technicians, keeping every job flowing start to finish

Prepare quotes, raise invoices, and follow up outstanding accounts

Nurture our key client relationships — property managers, insurance builders, supervisors and builders

Build new client relationships

Coordinate site access with customers

Support marketing and client follow-ups

After sales follow ups and client retention

Answer the phones and keep customers informed

Solve problems on your feet — we want someone who thinks, not someone who asks

About you

Ideally 5+ years in a busy admin or coordination role — a trade or construction background is a big plus, but if you're sharp and learn fast, we're open

Confident, calm and organised when things get hectic — our office moves fast with a lot of balls in the air

Genuinely capable with systems — ServiceM8, Xero and Google Workspace, and comfortable using AI tools like Claude and ChatGPT (or keen to learn)

A natural problem-solver who takes ownership and runs with things

A strong, honest communicator

Current driver's licence

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