Operations Admin | 5 days, up to $3000 | School-Based, North area
HEY ROCKET PTE LTD
Job Description
Join a stable, school-based environment as a Customer Service Executive supporting daily transport operations. This role involves both front-of-house (handling enquiries from parents and school staff) and back-of-house coordination with operations teams to ensure smooth and safe bus services. Ideal for candidates who enjoy structured hours, meaningful work, and a mix of customer interaction and administrative responsibilities.
Who We’re Looking For
At least 1–2 years of experience in customer service, operations coordination, or roles involving stakeholder management (e.g. customers, vendors, or service providers)
Able to handle fast-paced and stressful situations
Problem-solver with good conflict resolution skills
Organized and detail-oriented
Tech-savvy (comfortable with systems, CRM, GPS tracking tools)
What You’ll Be Doing
Be the main point of contact for parents, guardians, and school administrators
Provide real-time updates via calls, messages, and emails
Manage feedback and resolve complaints professionally within SLA timelines
Communicate clearly during emergencies (e.g. delays, breakdowns, weather issues)
Coordinate closely with operations and transport teams on routing and scheduling
Track bus movements using GPS systems and provide accurate updates
Maintain records of enquiries, complaints, and resolutions in CRM systems
Prepare reports on service performance and customer satisfaction
Support administrative tasks and ensure all data is accurate and up to date
Salary & Benefits
Up to $3,000 (Full-time)
Working Hours: 7:30AM – 4:00PM
5-day work week
13 days leave (7 days Annual Leave + 6 days additional leave)
Location: North area
Hey Rocket Pte. Ltd. (EA 21C0816)
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