Operational Training Manager - Warehouse & Fulfilment

Job Description

What You’ll Do

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1. Partner with warehouse leaders to identify capability gaps and develop training plans.
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2. Coordinate onboarding, operational skills and frontline management training.
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3. Collect and analyse training data, including attendance, completion, assessments, certification and employee performance.
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4. Consolidate European business-line SOPs and turn operational knowledge into courses, toolkits and job aids.
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5. Coordinate internal trainers and subject-matter experts, including Train-the-Trainer programmes.
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6. Manage training calendars, milestones, deliverables and follow-up actions as a Training PMO.
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7. Support high-potential employees and the frontline management talent pipeline.
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8. Standardise and share training resources and best practices across European markets.
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What We’re Looking For

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• Experience in Training, L&D, Training Operations, HRBP or Project Management.
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• Experience in logistics, warehousing, fulfilment, manufacturing or frontline operations is preferred.
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• Understanding of inbound, storage, picking, packing and outbound processes is a strong advantage.
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• Strong skills in stakeholder management, project coordination and data analysis.
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• Proficiency in Excel and PowerPoint; LMS or dashboard experience is a plus.
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• Fluent English; Chinese or another European language is an advantage.
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• Willingness to visit and support operational sites when required.
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