Operational Excellence Manager - Folkestone Hybrid

40,000 - 45,000 per annum dependent on experience

Operational Excellence Manager

Salary 40,000 - 45,000 per annum, dependent on experience

Folkestone Hybrid

As our Operational Excellence Manager, youll play a key role in helping Saga become simpler, smarter and more efficient. Youll use data, insight and structured problem-solving to understand opportunities, redesign processes and deliver meaningful improvements across our Insurance business, reducing cost and risk while making things better for both our customers and colleagues.

Reporting to our Head of Data, AI & Operational Excellence, youll bring people, data and technology together to turn ideas into practical change. From challenging how we work today to making sure new processes are embedded and delivering the right outcomes, youll be pivotal to our continuous improvement agenda.

If you enjoy getting to the root of a problem, bringing people together and turning complexity into better ways of working, this could be the role for you.

We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office at least once a month allowing us to collaborate and share success as a business.

Role Responsibility

As our Operational Excellence Manager, you will be responsible for implementing and governing continuous improvement frameworks across Saga Insurance.

Other accountabilities will include:

Driving continuous improvement across operational processes and practices, reducing waste and cost whilst improving customer and colleague experience

Partnering with the customer experience and data teams to ensure all change is joined up, understood, measured, and embedded effectively

Lead structured problem-solving workshops to deep dive into issues, identify root causes and propose robust future solutions

Line managing analysts ensuring they have clarity on their role, responsibilities, priorities and performance.

Owning operational readiness for changes affecting operational processes ensuring changes land well and are appropriately measured

Act as the supplier relationship manager for key operational suppliers ensuring the relationship is managed within Sagas supplier relationship framework and maximised to drive the most value for Saga

Act as a key conduit between operations and technology to ensure technology issues or opportunities are commonly understood and prioritised

The Ideal Candidate

As our Operational Excellence Manager, you will have strong process and data analytical skills, coupled with proven stakeholder and supplier management experience.

Previous experience in the Insurance industry is essential to understand the regulated areas of the operation.

Other skills and experience include:

Experience of change management and leading an agile programme

Lean six sigma to at least green belt

Strategic thinking

Leadership Skills

Business Acumen

Communications skills

Practical problem solving

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

Package Description

At Saga, we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE FOR THIS ROLE:

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 15%
• Car allowance 4,800 per annum
• Private medical insurance after 1 years service
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3583