Onsite Workplace Engineer

Onsite Workplace Engineer
Industry: Financial Services
Location: London, UK | 100% Onsite
Work Schedule: Monday-Friday | 8:00 AM-5:00 PM
Pay Rate: Negotiable, depending on experience and qualifications

1. About the Role

We are looking for a dependable, proactive, and customer-focused Onsite Workplace Engineer to join our IT support team within a financial services environment.

The primary responsibility of this role is to provide reliable day-to-day support for employees, reduce technology-related disruptions, and ensure the digital workplace operates smoothly. The successful candidate will not only respond to technical issues but will also identify and resolve potential problems before they affect users or business operations.

2. Key Responsibilities

• End-User & Technical Support: Provide high-quality Tier 1 and Tier 2 support across a modern Windows environment, including Windows 10/11, Office 365, Microsoft Intune, and Microsoft AutoPilot.
• Workplace Hardware & AV Support: Install, maintain, and troubleshoot workstations, printers, meeting-room AV systems, and other workplace peripherals.
• Hardware Repairs & Vendor Coordination: Manage support cases with hardware manufacturers such as Lenovo, Dell, and HP, coordinating replacement parts, technician visits, and laptop repairs through to completion.
• VIP & Executive Support: Provide professional, responsive, and discreet white-glove IT assistance to executives and senior leadership.
• Proactive Workplace Support: Identify potential technology issues and resolve them before they impact employees or business operations.
• Device Provisioning & Onboarding: Prepare, configure, deploy, and maintain employee devices using Microsoft Intune and AutoPilot.

3. Requirements

• Proven experience in end-user IT support and enterprise endpoint management.
• Strong hands-on knowledge of:
  • Windows 10/11 enterprise environments
  • Microsoft Office 365
  • Microsoft Intune
  • Microsoft AutoPilot
  • Meeting-room and AV technologies
  • Networked printers and workplace peripherals
• Ability to work 100% onsite in London, Monday-Friday, 8:00 AM-5:00 PM.
• Commitment to a minimum two-year long-term project.

4. Key Skills & Personal Attributes

• Proactive Approach: Anticipates issues and resolves them before they disrupt users.
• Excellent Communication: Communicates clearly and professionally with employees and senior leadership.
• Dependable & Accountable: Reliable, punctual, and committed to maintaining high-quality support.
• Curious & Motivated: Willing to learn new technologies and continuously improve workplace IT services.