O2C Customer Service Specialist with Italian

Job Overview

As an Order to Cash (O2C) Specialist, you will be a key point of contact for customers, managing the end‑to‑end order to cash process. In this role you will process orders, issue invoices, manage collections, and resolve customer service queries to ensure a positive customer experience.

Responsibilities

• Process all manual orders received via phone, fax, and email, prioritizing urgent requests and managing customer complaints effectively.
• Manage and support the billing process, analyze account discrepancies, and proactively engage with customers for collections.
• Track and resolve all customer disputes regarding billings, credits, or payments.
• Monitor and resolve sales order and sales interface issues (IDOCs).
• Support local O2C projects and contribute to continuous process improvements within the team.

Requirements

• University degree or equivalent work experience.
• A minimum of 2‑3 years of experience in an O2C or Finance function with knowledge of customer service and experience in identifying and delivering process change.
• Proficient in English and Italian; experience with SAP O2C Module.

Preferred Qualifications

• Working knowledge of MS Excel, Word, Outlook, and PowerPoint.
• Proficiency in Spanish and French.
• Ability to work in shifted hours, if required by the region served.
• Demonstrated strong compliance‑oriented mindset and ability to build effective working relationships.
• Strong continuous improvement mindset.

Benefits

• Career at one of the leading global animal healthcare companies.
• Office located in the center of Warsaw (Rondo Daszynskiego).
• Extra days off.
• Flexible working hours.
• Sports cards (Multisport), private medical care, life insurance.
• Open and inclusive environment which is supportive and welcoming of all diversity strands.
• Animal‑Friendly office.
• Theatre ticket discounts.
• Language learning platform.

Location

Warsaw, Poland

Equal Employment Opportunity

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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