NTS Operational Delivery Technician
Elyx
Job Description
Role Overview
The NTS Operational Delivery Technician supports the ongoing operation and use of the National Telemetry System (NTS) across Uisce Éireann. You\'ll manage ServiceNow tickets, train users on NTS, coordinate with the IT/OT team on system patches and issues, and manage operational changes to system configurations and graphics (mimics).
What You Will Do
Manage ServiceNow tickets, provide first-line support and troubleshooting for NTS users, deliver training to users on NTS functionality, coordinate with the IT/OT team on system patches, and manage operational changes to system configurations.
Why It Might Be a Fit
We are looking for a highly motivated individual with strong communication skills, attention to detail, and the ability to manage multiple priorities. Prior experience in IT support or business support is not required, as full training will be provided.
Requirements
- Minimum of 4 years\' experience in IT support, business support, or similar technical support role
- Strong communication skills
- Comfortable learning new software systems and supporting users through change
- Attention to detail and methodical approach to troubleshooting and documentation
- Ability to manage multiple priorities and respond to urgent issues
- Full, clean and valid Irish category B driving licence is minimum requirement
Benefits
- Salary range based on skills and experience
- Market reference point (midpoint) of the range is generally the upper end of the offer
- Opportunity to progress through the pay range as experience develops further
- Equal opportunities employer
- Diverse and inclusive place of work
- Robust strategy and framework called ibelong to enable diversity and inclusion