NOC Engineer I

Apply Description * Must be located in the Dallas-Fort Worth area. This position is on-site* As a NOC Engineer I, you'll be on the front line of ensuring network performance, stability, and reliability for our customers. You'll monitor real-time network activity, troubleshoot issues, and provide exceptional support that keeps our services running seamlessly. This role is perfect for someone with a solid foundation in networking, strong analytical instincts, and excellent communication skills. You'll play a key part in diagnosing problems, driving timely resolutions, and escalating incidents to the right teams when needed. What You'll Do * Monitor network performance and alarms in real time, processing alerts swiftly and accurately following established procedures. * Create, manage, and update trouble tickets while responding promptly to calls, emails, and system notifications. * Perform Tier I diagnostics to identify, validate, and triage issues; escalate incidents to engineering teams, carriers, or field technicians as required. * Coordinate dispatch of field technicians and/or replacement parts based on troubleshooting outcomes. * Communicate clearly and professionally with customers, providing updates, guidance, and escalation details. * Share technical feedback with Engineering teams to support continuous improvement across products, processes, and design. * Maintain compliance with network standards, documentation, and operational procedures defined by Architecture & Engineering. * Manage competing priorities and operate effectively in a fast-paced, high-pressure environment, including interactions with challenging customer situations. * Support evolving needs as responsibilities may shift with business priorities. Requirements Education & Experience * High school diploma or equivalent required. * Minimum 1 year of NOC or transport network operations experience. * Education in Telecommunications or related fields preferred. * A combination of education and experience is acceptable. * Preferred certifications: CCNA/CCNP, CE-A/CE-P, CECP, JNCIA/JNCIP. Technical Skills * Experience with optical and routing equipment (Fujitsu Flashwave, Ciena, MRV OptiSwitch, Juniper MX/EX, Force 10). * Strong understanding of the OSI Model, Ethernet, routed networks, and linear/ring topologies. * Familiarity with protocols such as MPLS, IS-IS, BGP, and OSPF. * Ability to quickly isolate, diagnose, and escalate network issues. Professional & Interpersonal Skills * Strong verbal and written communication. * Solid troubleshooting and analytical skills. * Ability to identify issues, assess risks, and recommend solutions. * Detail-oriented with strong organizational and time-management abilities. * Able to work independently and collaboratively. * Flexibility for shift work and on-call rotation.

Physical Requirements * Must be able to sit, stand, walk, stoop, kneel, and reach. * Must be able to speak, write, read, and understand English. * Must have visual acuity. * Must be able to lift 0-25 pounds.