Network Engineer

Melbourne, Australia | Posted on 18/08/2026

• Initial Contract Duration 6
• Job Opening Status Open
• Extension Options 1
• Location VIC; NSW
• Security Clearance NV1
• City Melbourne
• Province Victoria
• Country Australia
• Postal Code 3000

Job Description

Job Title: Network Assurance Engineer/Specialist (L2–L3) & NetworkAssurance Lead

Role Overview

The Network Assurance function is responsible for 24/7operational support, incident management, escalation handling, and continuousimprovement of enterprise and service‑provider network environments. Roles spanfrom entry‑level monitoring and support (L0) through advanced troubleshooting,design authority (L3) and operational leadership (Lead).

Level

Title

Experience

L2

Network Assurance Specialist

5–7 years

L3

Senior Network Specialist

10+ years

Lead

Network Assurance Lead

10 - 14 years

Core Responsibilities (Applicable Across All Levels)

• Monitor, manage &resolve network incidents, problems, changes, ensuring SLA/KPI compliance.
• Own incident lifecyclefrom detection to resolution, including documentation and knowledge updates.
• Perform escalationmanagement, coordinating with internal teams, vendors, and partners.
• Ensure adherence tocustomer SLAs and deliver high-quality customer experience.
• Operate in a 24/7support environment, providing business‑hours onsite and on‑demand remoteescalation.
• Use ITSM, monitoring,and observability tools for event management, troubleshooting, and reporting.
• Maintain strongdocumentation, communication, and collaboration across global stakeholders.

Level‑Specific Responsibilities

L2 – Network Assurance Specialist

• Should own the incident, and work with Network/FunctionLead and other teams to completely resolve the issues and document theprocedures.
• Overview all the incidents, problems, Changes inNetwork track and ensure all SLA’s/KPI’s are met.
• Adherence to customer SLA and End customer Experience.
• Act as escalation point for complex network incidentsand recurring issues.
• Perform advanced troubleshooting and root causeanalysis.
• Support problem management, new project rollouts, andservice acceptance.
• Provide design‑level understanding to improveoperational stability.
• Mentor L0/L1 engineers and improve operationalprocesses.
• Perform systematic troubleshooting of routing,switching, wireless, SD‑WAN, DDI, WAN optimization, and 4G/5G

L3 – Senior Network Specialist

• Serve as technical authority and final escalation pointfor critical network issues.
• Lead design and architecture decisions for enterpriseand cloud‑based networks.
• Drive incident, problem, and change governance ensuringSLA/KPI compliance.
• Perform complex troubleshooting across WAN, SD‑WAN,wireless, and security domains and deep root cause analysis
• Problem Management, New project roll out andacceptance, Advanced troubleshooting
• Therole is focused on the break-fix support, operational, platform lifecyclemanagement and Escalation management
• Adherenceto customer SLA and End customer Experience.
• Mentor engineering teams and lead major incidentresolutions.
• Support lifecycle management, upgrades, migrations, andnew capability introduction.

Network Assurance Lead

• Lead and manage multi‑tierAssurance teams (L2–L3).
• Drive operationaltransformation, automation, continuous improvement, innovation, and serviceexcellence.
• Define and own SLAframeworks, escalation models, and KPI governance.
• Own customersatisfaction, contractual compliance, and financial performance.
• Lead problemmanagement, advanced troubleshooting, and new capability rollout.
• Monitor fault queues, manageclient expectations, and elevate critical issues as needed
• Manage vendors,licensing, rosters, staffing, certifications, and succession planning.
• Ensure compliance withITIL, change management, and security frameworks.
• Act as seniorstakeholder interface for customers, vendors, and internal leadership.
• Integrate Assurance, Activation, and Project Deliveryinto a unified model.

Technical Skills (Depth Increases by Level)

• Routing & Switching: BGP, OSPF, EIGRP, VLANs, STP, VPN, IPsec
• Platforms: Cisco IOS /IOS‑XE, Nexus, ACI, Juniper, Aruba/HP (ClearPass), Cisco Prime, DNAC andWAAS

Process & Soft Skills (All Levels)

• Strong understanding of ITIL, Change Management, andIncident Management
• Excellent documentation, communication, andcollaboration skills
• Ability to work with global teams, vendors, andcustomers
• Flexible to work in 24/7 operational environments

Certifications

Preferred (by level)

• CCNA required
• Lead: Professional‑level certifications plus leadershipand ITIL 4 credentials

Key Attributes

• Customer‑centric mindset with strong operationaldiscipline
• Ability to work under pressure during major incidents andservice outages
• Continuous learner with strong technical curiosity toadopt new technologies and operational practices
• Strategic thinking, people leadership, and commercialawareness
• Flexibility to work in a 24/7 operational environmentand across teams
• Effective communication, collaboration, anddocumentation skills

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