Network Analyst

Location: North York, ON (On-site, Monday to Friday, 8:00 AM to 4:00 PM) Language: Excellent written and verbal English communication skills required Duration: 12-month contract Background Check Requirement: Healthcare environment screening and reference verification required About the Opportunity An established healthcare organization is seeking a technically strong and service-oriented Network Support Analyst to join its Client Services team in a fast‑paced support environment. This role plays a critical part in ensuring frontline staff and clinical teams remain connected through reliable technical support, responsive troubleshooting, and seamless system operations. What’s In It for You Gain hands‑on experience supporting a complex healthcare technology environment Join a collaborative team that values responsiveness, problem‑solving, and continuous learning Build exposure across networking, telecommunications, Apple technologies, and end‑user support Work in an environment where your technical expertise directly contributes to operational continuity and patient support Be part of a workplace that encourages accountability, teamwork, and professional growth Your Responsibilities You’ll provide Level 1 and Level 2 technical support through phone, remote access, electronic communication, and in‑person troubleshooting Install, repair, and support hardware, software, Apple devices, and Windows‑based systems Monitor network and production systems, triage incidents, and escale issues following established procedures Support wireless connectivity, telecom systems, paging devices, and LAN cabling requirements Document, track, route, and resolve support tickets within the call tracking system Generate activity reports, maintain technical documentation, and stay current on system updates and changes Collaborate closely with the Client Services team while independently managing competing priorities and urgent requests Skills and Qualifications 3+ years of recent technical support experience within a healthcare, teleconferencing, or videoconferencing environment Strong experience supporting Apple products including Mac, iPhone, and iPad devices College diploma, university degree, or professional certification in a related technical field Excellent knowledge of Windows‑based support environments, Microsoft Office, and iOS technologies Strong understanding of TCP/IP networking, IP networking concepts, and videoconferencing technologies CompTIA A+ and Network+ certifications, with Apple certifications such as ACMT or ACSP considered strong assets Strong organizational skills, customer service mindset, and ability to work effectively in a patient care environment All qualified applicants will receive fair consideration for employment.

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