National Account Support Co-ordinator - Best Food Logistics

National Account Support Co-ordinator - Best Food Logistics

Location: Oldham, Lancashire, OL2 6JGShift Hours: 40 Hours hrs per week (Monday to Friday - all will be discussed at interview)Salary: Competitive

To support the interfaces and interaction between the National Account Manager and Client.

The compilation of key reporting, and support and co-ordinate commercial and operational activities.

Role and Responsibilities:

• Ensure specified customer reports are compiled and circulated as agreed.
• Support the NAMs in the management of menu changes, promotions, route changes and system changes.
• Liaise as required with all internal departments.
• Liaise as required with the client, including franchisees, distributors and restaurant managers where relevant.
• Provide support to the NAMs in their day-to-day dealings with clients.
• Cover for the other support roles during absence including export
• Manage the audit trail of critical documents such as product sheets.
• Ensure adequate phone coverage in the absence of team members
• Manage new restaurant openings.
• Manage allocations.
• Manage relevant, escalated customer service issues.
• Analysis of key customer performance factors.
• Manage certain weekly export administration activities.

Knowledge/Skills/Experience:

Essential:

• Evidence of providing administrative support to internal and external contacts.
• Evidence of having worked in a customer facing commercial environment.
• Results oriented but with good attention to detail.
• Excellent computer literacy and strong verbal and written communication skills.
• Excellent excel and Microsoft Office skills to enable report design, hyperlinks, formulas, etc.
• Enthusiastic and self-motivated.
• Evidence of working as part of a team.

Desirable:

Flexibility to attend meetings at other locations from time to time