Medina Shelter Manager

Job Description Job Description Position Summary Provides overall leadership and oversight of shelter operations, staff supervision, and program development for the Medina Shelter. Ensures the safety and well-being of residents and staff through best-practice, trauma-informed approaches, and delivers direct services to support residents and maintain continuity of care. Job Description Required Education, Experience and Qualifications Four-year degree in social work, counseling, criminal justice, or related field required or at least 5 years of experience in related field.

Minimum of two years supervisory experience required. Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability. Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations).

Role and Responsibilities Leads the safe and effective operation of the Medina County Shelter by supervising staff, ensuring compliance with policies and procedures, implementing comprehensive programming, and overseeing shelter systems, including inventory management. Develops, implements, and evaluates shelter policies, procedures, and program goals in collaboration with leadership. Oversees and provides case management and intake services, ensuring survivors receive goal-oriented support related to housing, safety, and access to resources.

Ensures effective day-to-day operations by coordinating staff coverage (including hotline and shelter), maintaining a safe and trauma-informed environment, and guiding conflict resolution and survivor engagement practices. Leads training and onboarding of shelter staff, interns, and volunteers to ensure consistency in service delivery and adherence to best practices. Cultivates and maintains collaborative relationships with community partners throughout Medina County alongside the shelter leadership team, and supports outreach efforts, including operation of the mobile advocacy van.

Oversees documentation and reporting, ensuring accuracy, timeliness, and compliance with agency and funder requirements . Represents Hope & Healing Survivor Resource Center by participating in community activities, coalitions and taskforce groups as requested or assigned by supervisor. Adheres to Service Excellence standards at all times.

Complies with agency policies and procedures, federal and state requirements, and educational/certification/registry requirements. Performs other duties as assigned. Supervisory Responsibilities (if applicable for the position) Medina County Shelter Staff Supervisor on-call responsibilities Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands : While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 10 pounds.

Work environment : This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement. Position Type and Expected Hours of Work Typical schedule is Monday through Friday, 9:00 a.m. – 5:00 p.m.; however, flexibility is required to meet program needs, including occasional evenings, weekends, or on-call responsibilities.

Weekend, evening, and holiday coverage as needed. Additional Qualifications Highly self-directed with the ability to work independently, take initiative, and proactively identify and address challenges. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance EEO Hope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO.

This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit and program needs at the time.