Marketing & Customer Service Representative

Location

Royal Bank Building - 335 - 8th Avenue SW, Calgary, AB

Job Description

BGRE is a premier, global real estate partner to the world’s most ambitious businesses. It operates and develops the real estate they rely on to grow with conviction across markets and sectors. The company combines global scale with deep local expertise, managing more than 260 MSF of office, logistics, hospitality, retail and living space in gateway markets around the world on behalf of Brookfield.

Supported by thousands of employees worldwide, BGRE is committed to building strong partnerships, operating sustainably and creating places where people can work, live, connect and thrive. For more information, visit bgre.com.

BGRE creates the premier offices the world’s most ambitious businesses thrive in – shaped by the spirit of hospitality, operating expertise, and tenant experience needed to compete at the front. We are seeking a replacement Marketing & Customer Service Representative to join BGRE’s Marketing, Arts & Events team in Calgary, AB. Reporting to the Manager of Marketing, Arts & Events, the Marketing & Customer Service Representative role requires a customer-focused professional with strong attention to detail and excellent communication skills with both internal teams and external stakeholders, alongside a background in marketing and graphic design.

As a customer-facing representative, this role must uphold BGRE's Commitment to Outstanding Service, showcasing flexibility and strong organizational skills to manage competing priorities and shifting deadlines. In this role, you will play a key role in inspiring change and continual improvement. If you are committed to excellence and ready to contribute to a dynamic culture, we would love to meet you.

Role & Responsibilities

• Digital Presence Management – content management and creation for Bankers Hall website and social channels for Bankers Hall.
• Marketing Collateral, Copy & Design – creating newsletters, on-site signage, large-scale graphics, and other Bankers Hall and BGRE branded collateral.
• Guest Services – being a customer-facing representative for both Bankers Hall and BGRE, upholding our Commitment to Outstanding Service, on-the-spot problem solving, and maintaining a welcoming and informative environment.
• Keeping record of the internal programs and initiatives and maintaining an up‑to‑date knowledge of local events and Downtown attractions.
• Responsible for the administration of and reporting requirements of the Bankers Hall Parking with Purchase program.
• Tenant Promotion & Support – coordinate with tenants to retrieve assets and promotional information to support sales and awareness.
• Legal & Compliance Documentation – communicating with tenants and external vendors to prepare Public Area Use Agreements, validate Certificates of Insurance, and consult with our Corporate Legal Department for alignment.
• Event Support – assisting with tenant, Bankers Hall, and BGRE events, through tasks such as RSVP management, registration and vendor sourcing.
• Cross‑Department Liaison – coordinating with both Bankers Hall Operations, Security, Tenant Services and Corporate Regional Marketing, to support tenant satisfaction and engagement.
• Other duties and responsibilities as required, including occasional after‑hours and weekend shifts.

Your Qualifications

• Post‑secondary degree or diploma with a focus in Marketing, Communications, or Graphic Design; equivalent years of experience will be considered.
• Experience working in Adobe Creative Suite and Canva and other emerging technologies.
• Strong copywriting skills in English, with the ability to craft clear, engaging content.
• Proficiency in Microsoft Office applications, including Word, Presentation, and Excel.
• Experience working in digital platforms, such as Instagram, Sprout Social, Mailchimp, Green Envelope, Docusign, WordPress, and Monday.com.
• Experience in an administrative/customer service setting is required.
• Exposure to property management is an asset.
• Excellent telephone manner and customer service skills.
• Knowledge of Point‑of‑Sale systems (Moneris) is an asset.
• Strong customer service and interpersonal skills.
• Excellent organizational skills.
• Ability to work effectively in a fast‑paced environment.
• Works independently and is self‑motivated with the ability to meet deadlines.
• Reliable and dependable.
• Efficient communicator with the ability to manage multiple projects and prioritize competing tasks.
• Flexible and adaptable to new tasks, settings, and schedules.
• Maintains an energetic, positive, and enthusiastic approach.

Your Career @ BGRE

At BGRE, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people.

End your job search and find your career today, at BGRE.

Why BGRE?

We imagine, create, and operate on a foundation of values to build a better world, together. BGRE strives to create spaces where going to work never feels routine.

As a BGRE employee, you will enjoy many benefits such as:

• 401K matching, tuition reimbursement, summer Fridays, paid maternity leave and more.

There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks.

We are proud to create a diverse environment and are proud to be an equal opportunity employer.

Position Opening Reason: Backfill

We are grateful for your interest in this position, however, only candidates selected for pre‑screening will be contacted.

#J-18808-Ljbffr