Managing Director

Are you an experienced leader driven by a passion for making a real, lasting impact? As a Managing Director of CityLink Center, you’ll be managing a mission-driven organization dedicated to empowering individuals on their journey to holistic advancement. This role is more than just a job, it’s an opportunity to change lives every day.

We’re looking for a detail orientated, mission-driven leader to direct the operations of the organization, ensure we achieve our objectives, align resources, and support the team through daily management. You will lead the execution of an organization that is running after socio-economic mobility for our neighbors through a client-centered, faith-based, data-driven approach.

The Managing Director will be accountable for the total success of CityLink Center, managing daily operations, and responsible driving the organization’s outcomes, financial sustainability, and team in order to ensure we actively fulfill our mission. The core of the job is driving operational excellence.

The Managing Director (Integrator in EOS framework) is responsible for leading the execution of the vision and mission, under the direction of the CEO. The role will lead and supervise the execution of CityLink Center including managing the leadership team, partnerships, fundraising, facility development, program integration/collaboration, and the oversight of all resources.

The Managing Director will work with the CEO and leadership team to bring to life and infuse the organization with the Vision, Mission, Statement of Faith, Core Values and Metrics. The Managing Director will work closely with the CEO for guidance and accountability in achieving the goals of the organization.

About CityLink

At CityLink, we’re on a mission to show God’s love to those in need by providing an integrated path to holistic life change. Rooted in our vision of Working Together to Transform Lives and Our Community, we unite compassionate individuals, organizations, and employers to create meaningful impact.

What You’ll Do

Operations Management

• Execute the annual plan, achieving or exceeding programmatic goals and financial objectives.
• Integrates all major operating functions across the organization.
• Collaborates with the CEO to filter and translate ideas and vision into functional plans.

Team Leadership

• Leads, manages, and holds the leadership team accountable for achieving commitments.
• Aligns resources, addresses opportunities, and maintains traction toward objectives.
• Relentless pursuit of values alignment, focus, clarity, and execution.

Issue Resolution And Continuous Improvement

• Resolves issues and obstacles effectively, addressing challenges and keeping teams on track.
• Adeptly identify root issues, manage complexity, address and solve problems in a practical and healthy manner.

Organizational Design And Development

• Responsible for management and improvement of organization model and operating system.
• Drive staff decisions including job description, hiring, management, and adjustments.
• Support staff development as group and individuals for on‑going growth and capacity building.
• Support annual review process for staff cascading individual goal setting and management.

Organization Administration

• Lead budget formulation and overall financial management for the center.
• Drive economic efficiency, searching for ways to maximize social impact for dollars expended.
• Responsible for managing financial sustainability including donor relations and fundraising.
• Oversee financial compliance, supporting audit and accounting practices.

What You’ll Manage

Program Development

• Support continuous improvement of program model to deliver desired services to clients.
• Support program goals, partners, maintain agreements, and manage on‑going relationships to drive outcomes through utilization of Resident, Visiting and Referral Partners.

Volunteer Engagement

• Support systems and infrastructure to mobilize and engage volunteers to advance the mission.
• Support continuous improvement in scale and scope of volunteer engagement.

Spiritual Development

• Support systems/culture that stewards spiritual development for clients, volunteers and staff
• Support and sustain strong working relationship with churches throughout city and region.

Community Engagement

• Steward CityLink’s brand and reputation in the community.
• Support opportunities to share the story of the center, drive awareness and resources to center.
• Build positive relationships with key constituents in the Greater Cincinnati Region.

Infrastructure Management

• Support the direction and decisions regarding facility management and capital expenditure.
• Support design and implementation of IT Systems to support people and processes at center.
• Support the vendor management and procurement strategy for the center.

What You Bring

Experience

• Proven experience in operational role, executing strategy on a large scale.
• Systems thinking with proven ability to maximize partnership and resources for results.
• Minimum of bachelor’s degree.
• Success in mobilizing resources to achieve goals.
• Minimum of 10 years of experience leading teams.

Skills

• Devoted and mature follower of Christ.
• Demonstrated gift of high‑capacity leadership of teams.
• Passion to serve the poor.
• Detail orientation, to bring ideas to life through galvanizing and tenacity.
• Excellent initiative and resiliency, coachable and actively willing to coach.
• Strong interpersonal and communication skills.
• Ability to manage multiple and potentially competing priorities.
• Fosters collaboration and can manage a diverse organization.
• Experience utilizing business management tools, metrics tracking, and reporting.

Why Join Us?

• Competitive Salary: $85,000 – $100,000 based on experience.
• Amazing Benefits:
  • $0 monthly healthcare costs with dental and vision coverage.
  • Annual learning stipend – because growth is non‑negotiable.
  • Gym reimbursement to keep your body as strong as your purpose.
  • PTO, sabbaticals, and generous holidays to recharge and refocus.
  • $2,500 contribution and 2% match for retirement because your future matters, too.

Your Impact Starts Here

This full‑time, on‑site role requires passion, dedication, and flexibility, with hours typically running Monday through Friday, plus occasional Saturdays for special events or meetings. You’ll have the unique privilege of witnessing lives transformed, one family at a time, while being part of a vibrant and supportive team.

Reports To: CityLink Center CEO

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