Manager, Operations (Security)

Overview As Manager, Operations you will plan, organize, direct, and control the activities required for effective management and supervision of the Installation Department, to include Field Staff. The primary goal is to ensure quality installations and client satisfaction. The position reports to the Regional Vice President, with full financial accountability and responsibility for the security domain results of the Vancouver branch.

The Manager, Operations will work strategically with Bosch Building Technologies leadership to support the execution of complex technology projects and deliver high levels of service to our client base while supporting the workforce. Responsibilities Establish and maintain procedures and standards for quality installations Monitor installations for on-time and on-budget performance Supervise, develop, coach, guide, evaluate, hold accountable and discipline Operations Department personnel in accordance with PTI policies and procedures Develop Operations department short and long-range goals to coincide with Company objectives Determine appropriate staffing levels for Operations Department and adjust in accordance with policies and procedures Forecast department requirements, expenditures, and develop annual budgets Ensure fiscal responsibility of the department including revenue generation and cost management; analyze variances from budget and take corrective actions Provide reports to senior management including revenue forecasting and staff performance Establish and implement productivity standards and communicate job expectations to staff Ensure accurate project information is maintained in Company shared files and systems Maintain, monitor, and update departmental policies and procedures Maintain communications with clients including monitoring satisfaction, resolving complaints, resolving collection issues Monitor and amend departmental documentation as needed (invoices, credits) Maintain knowledge of current industry standards and emerging technologies Identify and assist with business development opportunities Encourage and assist with customer check-ins and relationships Foster a corporate culture that promotes safe practices and encourages integrity and accountability Ensure all Health, Safety and Environmental policies and practices are followed and meet client requirements Conduct performance management throughout the year including annual evaluations and compensation planning for the department Partner with HR to ensure the right people are hired, trained, and supported throughout their career Be available to support the Service department and on-call escalation to support technician requests Perform other duties as required Required Qualifications 10+ years’ experience as an Operations Leader overseeing complex security integration technology projects Progressive experience in Project Management and Project Management leadership Post-secondary education (Diploma or bachelor’s degree in management) Experience in project planning, risk management, cost/schedule management, and reporting project performance on financial and KPI metrics (5+ years) A valid Driver’s License and ability to pass pre-employment screens Preferred Qualifications Experience managing multi-million-dollar projects in low voltage, with emphasis on integrated security systems, structured cabling, and audio-visual projects Experience in Business Development Experience with enterprise security solutions (e.g., Avigilon, Axis, Genetec, Lenel, Milestone) Direct commercial sales, estimating, or design experience Project Management Professional (PMP) certification Experience with Microsoft Dynamics 365 is a plus Professional Competencies Ability to advance business objectives in a consultative manner with line and support management Ability to make independent decisions related to day-to-day operations Ability to operate in a collaborative work environment Excellent negotiating and interpersonal skills including customer service Strong organizational skills and ability to multi-task under deadlines Ability to write effective business correspondence and present information in various settings Ability to interact effectively at all levels and across diverse cultures Ability to adapt to evolving environments while leading with confidence and positivity High degree of discretion and confidentiality Physical Demands Must be able to communicate in English (see, hear, speak, and write clearly) Manual dexterity for occasional reaching, lifting of light office objects, and operating office equipment Sitting, standing, walking in office environments and construction sites Occasional lifting up to 50 pounds and potential work at heights up to 6 feet Working Conditions Office environment with clean, orderly, adequately lit and ventilated space; noise levels low to moderate On-site work with customers or contractors; sites range from offices to construction Driving to customer sites required Limited overnight travel may be required Salary Range $115,000 - $145,000 (DOE) Equal Opportunity and Accommodation This company is an Equal Opportunity Employer. If you need accommodation for any part of the application process, please contact Human Resources at 1-855-296-3199. #J-18808-Ljbffr