Manager of Service Recovery at lululemon

Join lululemon as the Manager of Service Recovery, shaping exceptional guest experiences. This full-time role requires leadership skills and a commitment to team engagement in a hybrid setup. In this Manager position within the GEC Service Recovery team, you will drive performance and guest loyalty across North America.

Your focus will be on managing team dynamics and leading strategies that reinforce a customer-centric culture. This role is ideal for those with strong operational insight and a proven track record in people management. Key Responsibilities: • Oversee a diverse leadership team and conduct performance assessments • Develop solutions that enhance team morale and productivity • Mentor and guide team members through their careers • Create an inclusive workspace where differences are celebrated • Engage with senior leadership and team partners effectively Requirements: • 5+ years of managing teams • Experience in leading operations teams • Proven remote team leadership skills • Bachelor’s degree required • Experience with customer experience management tools Drive innovation in guest service at lululemon, enhancing both team and guest experiences. #J-18808-Ljbffr