Manager of Implementation at Assent

Join Assent as a Manager of Implementation Services, focusing on enhancing customer onboarding experiences. This term role offers the chance to lead a skilled team in North America. You will be responsible for managing the Implementation Consulting team, ensuring a seamless onboarding process for new customers.

With 5–8 years of relevant experience and a passion for mentoring, you will improve operations and drive client satisfaction. Your role is pivotal in promoting a culture of excellence within the team. Key Responsibilities: • Oversee daily operations and mentor Implementation Consultants • Strategically manage customer onboarding transitions • Support consultants in achieving client success goals • Cultivate a service-oriented and collaborative environment • Monitor performance metrics and identify improvement areas Requirements: • 5–8 years in customer success or project management • Minimum 2 years in a team leadership role • Strategic and business-minded with efficient operational skills • Strong organizational abilities for managing multiple accounts • Collaborative approach across diverse teams and projects Elevate customer success at Assent through effective team leadership and strategic onboarding techniques. #J-18808-Ljbffr