Manager of Client Services at CIBC

CIBC is seeking a Manager of Client Services in Edmonton to foster client relationships and lead service teams. Drive a culture of collaboration and ensure exceptional banking experiences. In this role, you'll develop a dedicated team of client service professionals and work towards enhancing client satisfaction.

Your leadership will support improvements in business performance and ensure adherence to banking standards. As a hands-on manager, flexibility is needed to work across different banking centres during various hours. Key Responsibilities: • Set standards for excellent customer service and engagement • Facilitate a collaborative approach to client financial solutions • Manage team performance and implement action plans • Recognize and advocate for team contributions • Recruit employees aligned with CIBC values in the community Requirements: • Experience in leadership roles within financial services • Must hold a valid Mutual Funds License • Focused on team development and client-first mentality • Strong results orientation with a proactive approach • Willing to work flexible banking centre hours Lead client-focused initiatives while cultivating a high-performing team at CIBC in Edmonton. #J-18808-Ljbffr