Manager, NA Service
Carrier
Job Description
About the role
This role will be responsible in managing the NA operation for the branch, Improving brand acceptability by adopting customer centric approach, ensuring branch revenue growth and efficient Channel Management.
Role Responsibilities:
Call Management - Ensuring daily review to improve TAT as per organization expectations. Focus on quality call closure, timely spare parts claim. Timely response to customers.
PM Management - Ensure regular follow up with channels to have 100% PM closure as per defined timeline.
Service Delivery others - SA Master data preparation with timely update to the list. Spare Part Management for branch. Regular customer / Channel Meetings. Sharing of quality issues through quality portal. Analysis of present network and do correction wherever required.
Branch NA Revenue management - Ensure proper tracking of all NA customer SA billing and timely uploading of data in Portal for invoicing. Timely offer submission for SR jobs and ensure close coordination with customer and Channel for completion of SR jobs and sharing required documents with Central commercial team for Invoicing. Creating pipeline for SM jobs, sharing BOQ on time and follow up for order and tracking till invoicing.
Focus on timely collection of dues to ensure timely payout to dealers.
Channel Management - Regular reconciliation with dealers on their pending payments. Help Channel with required trainings.
EH&S - Ensure to follow EH&S policy of the company and field adoption by dealer teams.
Minimum Requirements:
Atleast 5 years of professional experience in the field of customer service.
Engineering or MBA degree will be preferred.
Knowledge on Airconditiong Industry will be preferred.
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Make yourself a priority with flexible schedules, parental leave
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation.
We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .