Manager, IT Service Delivery

• Acting as the primary point of contact for all IT services provided to the Industrial Alliance, Auto and Home Insurance sector.
• Advising internal partners on the selection and implementation of IT solutions, including the acquisition and integration of software packages, shared and reusable services, and cloud-based solutions.
• Overseeing the performance of solution delivery under your responsibility, including security, vendors, financial data, project health, production environments, and compliance.
• Leading the delivery of IT services and solutions in alignment with business needs, Information Technology Vice-Presidency objectives, quality standards, timelines, and budgets.
• Ensuring compliance with established processes, policies, and standards, particularly in project management, design, development, procurement, configuration, testing, and compliance.
• Managing business needs, applications, information, data, infrastructure, and services while maintaining ongoing communication with business sector leaders.
• Planning and overseeing the financial, material, and human resources of your department, and reporting on performance to senior management.

Requirements

• Holds a bachelor's degree in Computer Science or a related field of equivalent standing.
• Has 15 years of relevant and extensive experience in information technology.
• Possesses significant experience managing multiple project teams as well as large‑scale projects.
• Demonstrates expertise in preparing and presenting business cases for major IT initiatives, as well as in the strategic planning of corporate IT development directions.
• Excels at managing relationships with business leaders and stakeholders to support the achievement of organizational objectives.
• Has a strong understanding of the software development lifecycle, DevOps practices, Agile methodologies, Lean principles, and IT operating and capital budgeting processes.
• Is recognized for strong leadership, learning agility, intellectual curiosity, communication skills, the ability to mobilize teams through change, and a strong interest in people development.
• Experience in the property and casualty insurance industry is considered an asset.
• Has an intermediate level of English proficiency and an advanced level of French proficiency.

Core Competencies

Demonstrates extensive experience in managing IT services and solutions, with a strong focus on project management, compliance, and stakeholder engagement. Proficient in strategic planning, software development lifecycle, and financial management within the insurance sector.

Highest-signal resume keywords

• Bachelor's Degree In Computer Science
• 15 Years Of Relevant IT Experience
• Project Management Expertise
• Agile Methodologies
• Advanced French Proficiency

ATS Optimization Keywords

Hard Skills

• Software Development Lifecycle
• DevOps Practices
• Lean Principles
• IT Operating Budgeting
• IT Capital Budgeting
• Solution Delivery Oversight
• Compliance Management
• Vendor Management
• Financial Data Oversight
• Business Case Preparation

Soft Skills

• Strong Leadership
• Communication Skills
• Learning Agility
• Intellectual Curiosity
• Team Mobilization

Industry Keywords

• Property And Casualty Insurance
• IT Services
• Cloud-Based Solutions
• Project Health
• Business Needs Management

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