Manager, Infrastructure

At Capilano University, learners are our focus. Guided by the goals outlined in Envisioning and Illuminating 2030, employees play an essential role in creating an exceptional learning experience for and with learners and are central to a thriving campus community. Together, we are inspired by imagination and Capilano University is one of the leading teaching-focused universities in British Columbia and one of BC’s Top Employers.

Grounded by our sense of purpose, we offer a meaningful, friendly, and dynamic work environment. About the role Reporting to the Director, Infrastructure and Customer Experience, Digital Technology Services (DTS) and a part of the Associate Vice President (AVP) DTS leadership team, the Manager, Infrastructure leads the infrastructure team that provides infrastructure and data center digital technology support to the Capilano University community. This role will have the opportunity to influence and drive lasting efforts in the University’s digital transformation, with significant student and employee impact through the continued adoption of a cloud-first approach to infrastructure.

This will support the university’s digital transformation, with significant student and employee impact through the delivery of accessible and efficient digital technology services. The role requires a strong focus on building and maintaining relationships across the university and externally with vendors and sector colleagues. Some Illustrative Examples of Duties include: Develop and maintain a governance structure for projects relating to the infrastructure services.

This includes ensuring that the Digital Transformation Office (DTO) and the Technology Steering Committee have the appropriate level of information to make informed decisions for the yearly and quarterly project approval cycle. Lead the continuous improvement of infrastructure and data center solutions as informed by strategic plans from the Director, Infrastructure and Customer Experience. Ensuring work plans are developed in accordance with the university fiscal year priorities.

Review, update, and create briefing notes and business cases with the university community to support the request of projects relating to infrastructure and data center services. Create project change requests (PCR) and submit to DTO for approvals that result in project scope, budget, schedule, or quality changes. Collaborate with DTO on any digital technology assessment requests that have been made by the business, academic, faculty and student services.

Develop, manage, and maintain infrastructure and data center services including procurement, installations etc. Develop and implement infrastructure strategy to support transition to modern day and cloud first based infrastructure. Contribute to and support the implementation of a cloud strategy, transitioning from on-premises solutions to cloud-based.

Develop, manage, and maintain the Azure cloud infrastructure. 7+ years of relevant professional experience, with 3 years in a leadership role with direct responsibility for delivery of IT infrastructure services, preferably in a public sector environment. A bachelor’s degree in a related field. Demonstrated experience designing, implementing, and managing ITSM processes.

Demonstrated experience using ITIL framework. Demonstrated experience in providing excellent customer service. Progressive technical knowledge of infrastructure architecture, including demonstrated knowledge of network and server administration, storage area networks, and disaster recovery and business continuity planning.

Demonstrated experience in strong problem-solving and communication skills. Experience in team development. For more information, please see the complete job description.

At Capilano University, we understand that there is more to life than work. That is why we offer comprehensive benefits and support to help you and your family live a balanced life. Take a sneak peak to see what it is like to work at Capilano University.

Days and Hours of Work: Our standard work week is Monday to Friday, 8:30am – 4:00pm, or dependent on the needs of the department. #J-18808-Ljbffr