Manager, Hospitality & Concierge Services

Concierge Manager | Miami Beach, FL The Opportunity Are you a senior hospitality leader who believes that front-of-house service isn't just a support function—it’s the product? We are seeking a Concierge Manager to serve as the standard-bearer of the welcome for a flagship Class X commercial property in Miami Beach . This is a strategic and deeply hands-on leadership position for a professional who brings the instincts of a five-star hotelier and the discipline of a seasoned operator.

In this role, you will own the full front-of-house operation, leading a team dedicated to creating an intentional expression of luxury, care, and belonging for every tenant and guest. Core Responsibilities Strategic Leadership: Set, model, and enforce elite service standards consistently across the front-of-house team. Tenant Relationship Management: Serve as the primary bridge between tenants and the property team, learning names and business needs to enable genuinely personalized service.

Anticipatory Service: Build systems and team habits that ensure tenant needs are anticipated and met before they are even expressed. Team Development: Recruit, onboard, and coach the concierge staff, fostering a culture rooted in excellence and accountability. Operational Oversight: Manage daily lobby and desk operations, visitor protocols, package handling, and shift continuity.

VIP & Recovery Management: Personally handle high-priority requests and lead escalated service recovery situations with empathy and decisiveness. Vendor Stewardship: Manage relationships with premium service partners and on-site vendors, holding all third parties to the building’s elevated standards. Brand Representation: Act as a highly visible brand representative, maintaining an impeccable personal presence and enforcing strict grooming and protocol standards.

What You’ll Bring Experience: 5+ years of progressive leadership in 5-star luxury hospitality, such as luxury hotels, private membership clubs, or ultra-luxury residential environments. Proven Leadership: A track record of developing high-performing teams in hands-on, guest-facing operational settings. Technical Savvy: Proficiency with visitor management systems, front-of-house technology platforms, and the Microsoft Office Suite.

Communication: Exceptional professional presence; bilingual fluency in English and Spanish is strongly preferred. Education: Bachelor’s degree in Hospitality Management or Business is preferred, or equivalent professional experience. Position Details Location: Miami Beach, Florida.

Classification: Full-Time, Exempt. Schedule: Monday – Friday. Reporting To: Director of Hospitality.

Why Join Us? Mission-Driven Culture: Join a rapidly scaling ultra-luxury management company where your presence on the floor directly raises the performance of everyone around you. Benefits: Competitive benefits package (details shared during the hiring process).

Perks: Onsite parking and specialized Rewards & Recognition programs. Ready to Set the Standard? If you are energized by the complexity of a luxury environment and measure success by how tenants feel, we want to hear from you.