Manager, Forward Deployed Engineering

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. About The Role Anthropic is building the Applied AI team to help the world's most ambitious organizations adopt Claude in ways that are transformative, safe, and lasting.

Our Forward Deployed Engineers embed directly with strategic customers to ship production AI applications that solve real business problems. This position is a founding leader role that will build and scale the team. Responsibilities Hire, develop, and retain a world-class team of Forward Deployed Engineers.

Conduct regular 1:1s, provide technical mentorship, and invest in the career growth of each team member. Staff and oversee customer engagements, making resource allocation decisions that balance customer needs, team development, and business priorities. Collaborate with account teams and Engagement Managers during the pre‑sales process to qualify engagements, scope work, and inform statements of work.

Review technical architectures and code produced by your FDEs, ensuring high‑quality, production‑ready solutions. Lead technical discovery sessions, prototype solutions, and debug complex issues alongside your team when needed. Build repeatable playbooks, starter repositories, integration templates, and an internal knowledge base.

Define team OKRs tied to customer success outcomes and product adoption goals; create operational cadences (standups, retros, engagement reviews). Partner with Product and Engineering to translate field insights into product improvements. Travel to customer sites as needed (25‑50%), especially during engagement kickoffs and for high‑priority accounts.

Qualifications 10+ years of experience in software engineering, solutions architecture, or a technical customer‑facing role. 2+ years of people management experience within a services/post‑sales/FDE organization. Experience building organizations from 0→1, not just inheriting an existing one. Experience working directly with enterprise customers on technical implementations.

Executive presence with the ability to move fluidly between senior stakeholder conversations and hands‑on debugging sessions. Strong written and verbal communication skills; can translate technical complexity into clear narratives. Genuine excitement about building something new and defining great team practices.

Compensation $320,000—$400,000 USD per year (base salary with OTE range for sales roles). Logistics Minimum education: Bachelor’s degree or equivalent. Minimum years of experience: as per internal job level requirements.

Location-based hybrid policy: staff expected to be in an office at least 25% of the time. Visa sponsorship: available for qualified candidates. #J-18808-Ljbffr