Manager for Cabin Crew Excellence

Join Air Canada as a Manager dedicated to advancing Cabin Crew excellence in Dorval, QC. Implement innovative approaches while leading your team to enhance service delivery and compliance. In this full-time role, you will support In-Flight Service through effective representation in scheduled meetings and by providing technical assistance on product quality issues.

Collaborating closely with Cabin Crew Managers, you will ensure operational compliance and foster a proactive approach to delay management. Your leadership will shape a culture of continuous improvement and customer-centric service. Key Responsibilities: • Represent In-Flight Service at critical operational meetings • Support quality issues for customer-facing products • Work with Cabin Crew Managers for staff operational success • Monitor delay trends and strategize mitigation • Prepare detailed reports for senior management Requirements: • Extensive experience leading unionized teams • Proven success in action plan implementation • Strong motivational skills to lead management • Excellent conflict resolution abilities • Mandatory university degree and airline qualifications Utilize your operational leadership skills to enhance service quality at Air Canada’s Cabin Crew Team. #J-18808-Ljbffr