Manager, Data and Analytics

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager, Data and Analytics.

In this role, you will: Execute various analyses and develop strategies to support business decisions across the customer lifecycle for a particular product/market. Provide support for analytical/strategy projects. Complete analysis as required and document results and present findings to stakeholders Execute moderate to complex analysis and strategy with proper instructions.

Write efficient codes to process data for the required business problems. Ability to convert business problems to an analytical problem. Identify business problems/new opportunities to drive higher business value.

Diagnose and resolve moderate to complex analytical problems. Providing high-quality analysis and strategy recommendations to business problems. Manage delivery within agreed timelines and as per agreed quality standards.

Also drive business benefit through self-initiated projects. Learn new skills (domain / technical) and apply to solve business problems as required. Strict adherence to the HSBC Core Values.

Understanding of the US fraud landscape to drive initiatives around the Application Fraud, Account Takeover Fraud, Transactions Fraud and Payment Fraud among others. Build Fraud mitigation models across products, journeys with specific focus on key fraud typologies leveraging comprehensive internal and external data sources. Land, calibrate and integrate analytics capabilities of new fraud mitigation solutions to intercept fraudulent behaviour on transactions, application and servicing journeys in real-time.

Constantly monitor fraud strategies to optimize performance and keep detect rates and false positive rate within acceptable range. Help the Process-lead to establish Fraud Analytics Optimization as a discipline within the IWPB community. To be successful you will: 3+ years of hands-on analytics experience solving complex data and business intelligence problems.

Strong analytical skills with business analysis experience or equivalent. In-depth knowledge and understanding of data modelling and BI visualization. Strong and independent project management skills.

Ability to confidently interact with senior management and communicate and synthesize information in a simple form. BI & visualization tools experience on LookML scripting/Looker Dashboard development Scripting knowledge in SQL/Big Query or Python. Strong visualization, Dashboarding and storytelling.

Advance knowledge of excel. Contact Centre industry/WFM knowledge. Basic understanding of GCP.

Good to have ETL/python scripting knowledge. Knowledge on JIRA and Confluence Banking Products knowledge. VBA, Knowledge of Google Cloud Platform for managing large dataset and designing relational and dimensional data models for BI Master’s Degree / PH.

D (or relevant work experience) in Data Science, Computer Science, Statistics, Mathematics or any other quantitative discipline. Overall Analytics experience of atleast 2-5 years. Domain experience in financial crime and Risk would be an advantage (Fraud, Anti Money Laundering, Terrorist Financing, Anti-Bribery & Corruption, Sanctions).

Experience in one or more of the following tools: SAS, Python, Spark, SQL, Google Cloud Platform (GCP). Strong analytical & business acumen. Excellent written and verbal communication skills with technical and non-technical (senior management in Group IWPB) counterparts; flexibility You’ll achieve more at HSBC hsbc.com/careers HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued By HSBC Electronic Data Processing (India) Private LTD***