Manager - Concerts

Manager, Concerts – Toronto, ON Position Type: Permanent Full‑Time Work Model: Hybrid Hiring Range: $84,480 to $105,600 Socan is a not‑for‑profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. Socan supports and represents nearly 200,000 songwriters, composers, and music publishers. ABOUT THE ROLE Reporting to the Director – Royalty Operations, the Manager of Concerts will lead a high‑performing team and oversee the day‑to‑day operations of the Concert distribution process, ensuring accurate and timely processing and distribution outcomes for creators and rights holders.

KEY RESPONSIBILITIES Lead the Concert team, ensuring high‑quality processing and distribution outcomes. Set departmental priorities, goals, and resource plans to support service levels and organizational objectives. Identify, monitor, analyze, and communicate operational results and performance indicators using data and insights to drive accountability and continuous improvement.

Evaluate and enhance business processes, policies, procedures, and workflows to improve accuracy, efficiency, and stakeholder experience. Partner with Senior Management, the Concert Stream Manager, IT, and external stakeholders to optimize systems, streamline workflows, resolve operational issues, and support effective delivery of Concert distributions. Coach, develop, and manage team members by setting expectations, providing feedback, managing performance, and supporting training and development.

Build and maintain strong relationships with internal and external stakeholders and resolve complex inquiries and service issues through case management (CRM). Act as an escalation point for complex member, stakeholder, and operational issues requiring judgment and cross‑functional coordination. Perform other duties as required.

QUALIFICATIONS & EXPERIENCE Broad knowledge of the music industry, with an understanding of Socan’s Distribution and Licensing processes. Post‑secondary education in business administration, finance, music business, or a related field. Minimum 5 years of leadership experience, with a proven track record of building and motivating high‑performing teams.

Experience in operations management, preferably in a royalties, music rights, or data‑driven environment. Strong analytical, problem‑solving, and decision‑making skills, with the ability to interpret complex information and deliver actionable insights. Effective communicator with interpersonal skills and collaboration across cross‑functional teams and external partners.

Strong organizational and prioritization skills, managing multiple initiatives in a fast‑paced environment. Experience with business systems, music royalty/repertoire systems, reporting tools, and CRM platforms, and comfort leveraging technology to enhance operational effectiveness. Proactive, solutions‑focused approach, adaptive to evolving business needs.

Commitment to supporting creators and rights holders through accurate, fair, and responsive service. Bilingualism (French/English) is a significant asset. COMPETENCIES Member & Service Focus Leadership & People Development Strategic Thinking Analytical & Critical Thinking Collaboration & Relationship Building Continuous Improvement Mindset Adaptability & Resilience Accountability & Integrity Communication & Influence BENEFITS 35‑hour workweek schedule with flexible options (e.g., 4‑day work week).

Twelve paid sick days annually (including five personal days). Access to Socan fitness facility – applicable for Toronto positions. Annual Performance Incentive bonus (dependent on personal and company performance).

Defined contribution pension plan. Comprehensive health and dental benefits program. Inclusive and collaborative working environment.

ACCESSIBILITY & ACCOMMODATION Socan is committed to providing an inclusive workplace that meets the accessibility needs of employees with disabilities. Should you require accommodations, please contact [email protected] for support. Applications submitted to this email address will not be accepted.

EQUAL EMPLOYMENT OPPORTUNITY Socan is an Equal Opportunity Employer. Hiring and other employment decisions are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. If you do not see yourself fully reflected in every requirement listed above, we still encourage you to reach out and apply.

We are committed to creating a more equitable, inclusive, and diverse company and strongly encourage applicants of all backgrounds. #J-18808-Ljbffr