Manager Client Servicing

Company Description

Eighty Twenty Digital (8020) is a data-driven digital marketing agency that addresses business and marketing challenges by combining traditional brand communication principles with consumer insights. Using actionable digital strategies and precise execution, 8020 delivers impactful results to its clients. The agency prides itself on helping organizations achieve their goals through a blend of innovation, creativity, and analytics-driven solutions.

This is a full-time hybrid role for a Client Servicing Manager, based in Gurugram, with flexibility for some remote work. The Client Servicing Manager will oversee client relations and ensure customer satisfaction by acting as the central point of communication between clients and internal teams. Responsibilities include managing client requirements, addressing concerns promptly, and ensuring successful project delivery.

The role also involves maintaining strong professional relationships, reporting on project progress, and identifying growth and optimization opportunities for clients.

• Strong skills in Client Services, Client Relations, and Customer Satisfaction
• Exceptional Communication and Customer Service skills
• Proven ability to manage and nurture relationships with clients
• Detail-oriented with excellent organizational and time management skills
• Ability to work effectively in a hybrid work environment
• Experience in digital marketing, advertising, or agency settings is a plus
• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field