Manager, Benefits

Manager, Benefits

TMUS Global Solutions,Hyderabad, India

About TMUS Global Solutions:

T-Mobile is America's supercharged Un-carrier, challenging conventions and setting new standards in wireless. With the nation's largest and fastest 5G network, T-Mobile delivers advanced connectivity and unmatched value to millions across the U.S. We're unwaveringly obsessed with providing the best possible service experience, driven by a spirit of disruption that fuels competition and innovation in wireless and beyond.

TMUS Global Solutions is a world-class technology and business powerhouse based in Hyderabad, purpose-built to drive T-Mobile's engineering-led IT transformation. Fueled by bold thinking, radical simplicity, and a relentless delivery mindset, our high-performing, globally aligned teams bring speed, agility, and scale to power T-Mobile's digital Un-carrier future.

About the Role:

At TMUS Global Solutions, we don't just build technology, we take care of the people who build it. We're looking for a Manager, Benefits to be our on-the-ground employee benefits partner in Hyderabad. This is a newly created role that sits at the heart of our people experience the person employees call when they have a question about their health coverage, the person vendors hear from when service falls short, and the person who makes sure T-Mobile's India office stays fully compliant as we scale rapidly.

You'll report to the US-based Senior Manager, International Benefits, who sets global strategy and works with our global broker partners. Your job is to bring that strategy to life locally, running the day-to-day, building trusted relationships, and making sure every employee at TMUS Global Solutions knows their benefits and feels supported.

What You'll Do:

Benefits Administration &Communications (35%):

• Administer day-to-day benefits programs including group health insurance, life and personal accident insurance, EPF, ESIC, gratuity, and other statutory and supplemental offerings.
• Create and maintain India-specific benefits communications enrollment guides, onboarding decks, FAQs, and renewal materials in partnership with the Senior Manager, International Benefits and vendors.
• Collect employee feedback and benefit enhancement requests and surface these insights to the Senior Manager, International Benefits to inform future program decisions.

Vendor & Broker Relationship Management (25%)

• Own the day-to-day working relationship with local insurance brokers, carriers, TPAs, and other benefits vendors in India.
• Be the first point of escalation when vendor service falls short investigate, follow up, and resolve.
• Support annual contract renewals and plan negotiations in close coordination with the Senior Manager, International Benefits and T-Mobile's global broker.
• Track vendor performance against service commitments and proactively flag risks before they become problems.

Statutory Compliance & Regulatory Administration (20%)

• Maintain full compliance with all applicable Indian labor laws and statutory requirements: EPF, ESIC, Gratuity, Maternity Benefit Act, and the consolidated Labour Codes (effective November 2025).
• Keep employee enrollment and contribution records accurate across HRIS and statutory portals (EPFO, ESIC, Shram Suvidha).
• Support internal and external audits and ensure all statutory filings and contributions are completed on time.
• Partner with Legal and Finance to stay ahead of regulatory changes and translate their impact into action.

Employee Experience &Support (10%)

• Be the go-to benefits resource for all India-based employees answering questions, resolving issues, and providing empathetic, timely support throughout the employee lifecycle.
• Run benefits onboarding for every new hire explaining coverage, walking through enrollment, and making sure no one starts their first day confused about what they're entitled to.
• Run in-person information sessions, open enrollment events, and new hire orientations.
• Be a steady, knowledgeable resource for employees navigating claims, life events, and coverage questions.
• Also responsible for other duties and projects as assigned by business management as needed.

What You'll Bring

Must Have

• Min 47 years of benefits administration or HR operations experience, with hands-on management of insured benefits (group health, life, personal accident) and Indian statutory schemes (EPF, ESIC, Gratuity).
• Deep knowledge of Indian labor law and statutory compliance requirements, including the consolidated Labor Codes effective November 2025.
• Experience working within an organization where the parent company or leadership is US-based or global, with a demonstrated ability to collaborate across time zones.
• Fluency in English (written and spoken) you'll be in regular communication with US-based leadership and our global broker.
• Familiarity with HRIS platforms (Workday preferred), statutory portals (EPFO, ESIC, Shram Suvidha), and benefits administration systems.
• Strong organizational skills and an eye for detail enrollment accuracy, compliance filings, and invoice processing can't have gaps.
• Strong communication and interpersonal skills employees need to trust you, vendors need to hear from you, and US-based leadership needs to rely on your read of what's happening on the ground.
• Comfort in ambiguity and a fast-paced, scaling environment where priorities shift and the playbook is still being written.

Nice to Have

• 24 years of vendor and broker management experience, including contract renewals and escalation resolution.
• Experience in a high-growth environment with large headcount ramp-ups, new office buildouts, or post-acquisition integration.
• Familiarity with India market benchmarking tools and survey data (e.g. Mercer, Willis Towers Watson, Aon).
• Master's degree / MBA in Human Resources, Business Administration, or a related field.
• Professional certification such as CBP (Certified Benefits Professional), GRP, or equivalent.

Why TMUS Global Solutions

• A genuinely greenfield opportunity you'll be the first benefits professional on the ground in India, with real influence over how this function is built.
• Direct access to senior leadership in the US your Senior Manager sets strategy, you own execution, and your voice matters.
• A fast-scaling environment with ~750 employees today and significant growth ahead no two years will look the same.
• T-Mobile's Un-carrier culture: we do things differently, we move fast, and we put people first.

Recruiting Disclaimer:

• TMUS India Private Limited, operating as TMUS Global Solutions, has engaged ANSR, Inc. ("ANSR") as its exclusive recruiting partner. Any communications regarding TMUS Global Solutions opportunities or employment offers will be issued only through ANSR and the 1Recruit platform. If you receive a communication or offer from another individual or entity, please notify TMUS Global Solutions immediately. TMUS Global Solutions will never seek any payment or other compensation during the hiring process or request sensitive personal data (such as bank details or government-issued identification numbers) prior to a candidate's acceptance of a formal offer.
• T-Mobile is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.