Logistics Account Coordinator / Account Manager

Job Description

Join Muse Freight, a leading company in the Transportation & Logistics industry. We are passionate about delivering exceptional service and exceeding our clients' expectations. As a Logistics Account Coordinator / Account Manager - Specializing in LTL Freight Operations.

You will play a crucial role in building strong relationships with our clients and ensuring their satisfaction by supporting the sales department. Located in Overland Park, Kansas, Muse Freight offers a hybrid remote work environment that provides flexibility and work-life balance. You will have the opportunity to work remotely while also being part of a collaborative team.

Benefits

• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Parental Leave
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan
• Evenings Off
• Annual Bonus
• Paid Holidays
• Paid Time Off (PTO)
• Career Growth Opportunities

Responsibilities

• Support Sales Staff by managing and growing a portfolio of client accounts in the LTL and Truckload arena by developing and maintaining strong relationships with key decision-makers and stakeholders..
• Act as the primary or secondary point of contact for clients, addressing their inquiries, providing timely and accurate information, and resolving any issues that arise..
• Collaborate with clients to understand their specific shipping needs, requirements, and goals, and proactively identify opportunities to add value and enhance their experience.
• Coordinate with internal teams, including operations, logistics, and customer service, to ensure seamless execution of freight shipments and delivery of exceptional service to clients.
• Negotiate rates and contracts with carriers and vendors, ensuring competitive pricing and favorable terms to meet client expectations while maximizing profitability.
• Analyze client shipping data, market trends, and industry insights to identify growth opportunities, recommend solutions, and develop strategic account plans.
• Monitor and report on key performance indicators (KPIs), such as shipment volumes, revenue, and customer satisfaction, to track account performance and identify areas for improvement.
• Stay up-to-date with industry developments, market trends, and regulatory changes that may impact the freight brokerage industry or client operations.
• Participate in industry events, trade shows, and networking activities to build industry relationships, generate leads, and promote the company's services.

Requirements

• Experience: Minimum of 1 year of experience in a similar role within the Transport & Logistics industry. (LTL SPECIFICALLY)
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and internal teams.
• Customer Focus: Strong customer service skills, always striving to meet and exceed client expectations.
• Self-Motivated: Ability to work independently, take initiative, and prioritize tasks.
• Team Player: Demonstrated ability to collaborate and work effectively within a team environment.
• Problem-Solving: Strong problem-solving and critical thinking skills to address client needs and overcome challenges.