Location Delivery Head-AVP-Finance operations

Location Delivery Head-AVP

Responsibilities:

• 20+ years of experience in managing large-scale delivery centers, shared services, or BPO operations.
• Proven expertise in service delivery management, site governance, SLA/KPI management, and customer satisfaction.
• Strong people leadership experience with responsibility for large multi-functional teams.
• Stakeholder management and executive relationship management across customer, operations, and support functions.
• Experience in driving operational excellence, productivity improvement, and cost optimization initiatives.
• Strong risk, compliance, and business continuity management experience.
• Financial acumen including budget management, resource planning, and P&L ownership.

Essential Hiring Skills:

• Experience in setting up and scaling Global Business Services (GBS) or Shared Service Centers.
• Exposure to Finance & Accounting operations (RTR, PTP, OTC, Treasury).
• Person should have an experience in managing the headcount of 500+
• Experience managing multi-country or multi-location delivery operations.
• Transformation leadership including process standardization and operating model redesign.
• Exposure to automation, AI, RPA, analytics, and digital transformation initiatives.
• Experience supporting large transitions, migrations, or M&A integration programs.
• Lean Six Sigma, PMP, ITIL, or similar certifications.