Level 2 Support Engineer ( O365/Azure)

TechBiz Global GmbH is seeking a Level 2 Support Engineer to join our Customer Success department. As a Level 2 Support Engineer, you will play a crucial role in providing technical assistance and support to our clients, ensuring their satisfaction and success with our products.

• Respond to customer inquiries and provide timely resolutions to technical issues

• Collaborate with the Level 1 support team to escalate complex problems

• Troubleshoot software and hardware issues to identify root causes

• Document support processes and solutions for future reference

• Assist in testing new product features and updates