Legal Operations Manager

Legal Operations Manager Responsible for managing legal workflows, coordinating legal and contract matters, and improving legal processes across the business. Responsibilities Act as the first point of contact for legal and contract-related queries from the business. Triage requests and determine which can be resolved through templates, playbooks or existing guidance, and which require escalation to external counsel.

Coordinate with external legal counsel on active matters, including briefing, prioritisation, follow‑up and tracking. Help manage legal spend, including matter tracking, invoice review and monthly budget monitoring. Maintain a central record of legal matters, risks, key deadlines and status updates.

Help develop and improve legal intake, approval and escalation processes. Support the creation of practical guidance, FAQs, templates and self‑serve materials for routine business matters. Embed legal tech, automation tools and contract management systems into day‑to‑day workflows.

Deliver basic training to internal teams on legal processes. Manage the contract lifecycle from request through review, negotiation, approval, signature, storage and renewal. Coordinate contract negotiations with internal teams and external counterparties.

Identify non‑standard terms or risk issues and escalates them to external counsel where necessary. Maintain contract trackers, renewal calendars and key obligation registers. Ensure contracts are properly approved, signed, stored and easy to retrieve.

Develop and maintain standard form agreements, clause banks and contracting guidance. Monitor turnaround times, common negotiation issues and process bottlenecks. Qualifications Excellent organisational and stakeholder management skills.

Experience managing multiple matters and priorities across different business teams. Comfortable working with external legal advisers and managing spend. Commercially minded and practical in approach.

Experience in legal operations, contracts management, paralegal work, commercial operations or a similar role. Desirable Skills Drafting, communication and negotiation skills for routine contract matters. Understanding of contract processes and common commercial terms.

Experience with contract management tools, document workflows and legal tech systems. Media, content, publishing, advertising or digital business experience. Benefits Pension contribution matched to 5% Season ticket loan Hybrid working pattern, flexi start/finish time 25 days annual leave plus bank holidays, plus Christmas closure, plus your birthday off Option to buy/sell up to 5 days holiday a year Social committee, regular in‑house learning events 4× life assurance We are an equal‑opportunity employer and welcome applicants from all backgrounds. #J-18808-Ljbffr