Legal Operations Analyst

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30B industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot, to name a few), consistently win industry awards, and have received tens of thousands of 5‑star reviews.

A member of the Allstate family, SquareTrade has headquarters in San Francisco and London and is expanding in Europe and Asia Pacific, including Japan and Australia. Job Description We are looking for a Legal Operations Analyst to join Allstate Protection Plans’ Legal Team. In this role you will work cross‑functionally on a diverse range of legal and compliance projects while leveraging cutting‑edge AI and automation technology to drive initiatives that enhance efficiency and streamline processes.

You will collaborate across teams, gain a deep understanding of SquareTrade’s operations, and play a key role in improving existing workflows through innovative, tech‑driven solutions. This is a hybrid position with a two‑day per week in‑office expectation. What’s Great About This Role You’ll obtain hands‑on experience in the corporate legal and compliance fields.

You’ll be part of a dynamic, fast‑paced team, working closely with multiple departments to drive projects that directly impact our customers’ claims experience. You won’t be just “taking orders”; you’ll be encouraged to gain a deep understanding of our business and bring your own ideas to the table. You’ll get a taste of everything from regulatory compliance, litigation and employment to marketing and operations, with a fantastic support team to cheer you on.

With lots of variety in day‑to‑day tasks and long‑term projects, you won’t get bored! Responsibilities In‑house support: Assist the Legal team with various aspects of in‑house legal work, including reviewing NDAs and triaging/ prioritizing incoming legal requests. Compliance: Assist with and oversee various aspects of regulatory compliance, including GDPR/CCPA privacy processes, industry‑related license renewals, and data/audit requests; work with external partners and government agencies on compliance issues and filings.

Escalated complaints management: Perform thorough investigations into customer complaints raised by regulators to determine the company’s response and coordinate resolutions with the customer. Corporate governance: Assist in maintaining our active entities, registered agents, and business registrations/licenses; draft certain corporate documents for execution. Innovation: Identify opportunities, own and spearhead the development of new processes to enhance efficiencies within the Legal department and, potentially, across the organization.

Research: Collect data and research various issues through online and internal resources to create detailed analyses. Administrative support: General administrative duties such as reviewing mail, coordinating DocuSign requests, managing a number of email aliases, invoice processing, and maintaining legal files. Take on ad‑hoc projects as they arise and own them with poise; every day is a little different.

Qualifications Intellectually curious, highly organized, and detail‑oriented: you’re not afraid to ask questions and can handle multiple projects and dynamic priorities without missing a beat. Driven to make an impact on the business: you have a “can‑do / will‑do” attitude and are willing to think outside the box. Ambitious: you go above and beyond to get results and can motivate others to do the same.

You’ll get your hands dirty: you bring the knowledge and experiences you have to this role and are not afraid to jump in when necessary. You’re unfailingly discreet and able to take care of confidential and highly sensitive information with the utmost care. You’re comfortable working with co‑workers at all levels, including senior management.

Able to work autonomously in a fast‑paced environment. Fun‑loving: we like well‑rounded people working at Allstate Protection Plans. Minimum Requirements 2–3 years of relevant experience.

Bachelor’s or associate degree. Proficient Microsoft Excel, including pivot tables, filtering, and basic data analysis/mining. Basic working knowledge of SQL.

Experience with Adobe Acrobat Pro, using advanced file‑management features. Excellent organizational and analytical skills. Value‑add orientation.

High integrity, passion, persistence, and team‑player attitude. Comfortable maintaining confidentiality of sensitive information. Superior listening, oral, written, and interpersonal communication skills.

Ability to work quickly and creatively with little or no supervision. Preferred Qualifications Experience with Salesforce, DocuSign, MS 365, Power Automate, and/or Agility (plus cross‑functional collaboration). Benefits Medical, dental, and vision coverage with network optionality and a savings account (HSA or FSA).

Up to 4 % company match into 401(k) and contributions to your company‑sponsored pension. $75/month wellness budget. $80/month connectivity stipend. Mental health resources, including free 1:1 therapy, coaching sessions, and digital resources. Supportive leave policies.

Flexible Time Off policy plus nine company holidays. Tuition reimbursement up to $5,250 per year. Hybrid work arrangements with regular gatherings and off‑sites.

Various corporate perks and discounts. This role is a hybrid role associated with our Bay Area office. SquareTrade estimates the possible base compensation for this role, if hired in the San Francisco Bay Area, California, to be in the range: $100,000 – $120,000.

The candidate(s) offered this position will be required to submit to a background investigation. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees and celebrate diversity, encouraging applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, sexual orientation, age, marital status, veteran status, or ability status. #J-18808-Ljbffr