Legal Intake Manager (Miami Lakes)

Lead a critical front-end department that directly shapes client experience and case outcomes Step into a high-visibility management role with real influence over team performance, systems, and service quality Join a fast-growing legal organization where strong leaders can make an immediate impact Opportunity to improve processes, elevate client retention, and drive measurable KPI performance Location: This is a fully on-site position in Miami Lakes, FL, Monday through Friday, with occasional additional in-person trainings that may be scheduled on weekends with advance notice. Note: Must have legal experience, be fluent in English and Spanish, and have proven people management experience in a performance-driven environment. About Us We are a fast-growing, high-accountability law firm committed to delivering outstanding service and results for our clients.

Our team is collaborative, driven, and mission-focused, and we believe strong leadership, innovation, and compassion go hand in hand. Confidential Employer. Lead and mentor the intake team and support staff in a fast-paced legal environment Set team goals, monitor performance, and provide regular coaching and feedback Oversee centralized intake operations and collaborate with leadership across departments Build and enforce systems, policies, procedures, and productivity standards Establish and track monthly KPIs for team and individual performance Monitor client service quality and resolve escalated issues promptly and professionally Communicate with at-risk clients to improve retention and maintain trust in the firm Conduct performance reviews and implement improvement plans when needed Audit files and documentation for quality, consistency, and compliance Prepare reports on team productivity, case status, and operational performance Analyze trends and implement strategies to improve efficiency and service Support training, leadership development, and cross-functional collaboration Proven management or supervisory experience Legal background required Personal injury experience strongly preferred Experience with KPI tracking, coaching, and quality control Proficiency in Litify and Microsoft Office Suite Fluent in English and Spanish This is a strong opportunity for a legal operations leader who wants visibility and influence Strong benefits and support resources help create long-term stability and success Job Type: Full-time Dental insurance