Learning and Development Manager

The Learning & Development Manager will be responsible for creating, delivering and continuously improving the learning, leadership and performance development strategy across Permanently Unique Group. This role will partner closely with operational and support teams to build a high-performance culture, ensuring every team member has the skills, knowledge and behaviours required to deliver exceptional guest experiences while supporting the Group's commercial objectives.

The Role

• Design and implement a Group-wide Learning & Development strategy aligned to business objectives and growth plans.
• Create clear development pathways for all positions across front-of-house, back-of-house and support office teams.
• Lead management and leadership development programmes to build a strong internal talent pipeline.
• Be accountable for succession planning and identify high-potential individuals across the Group.
• Develop onboarding and induction programmes that ensure a consistent and engaging new starter experience.
• Coach and support operational leaders in delivering effective training and performance development.
• Drive employee engagement through learning initiatives that promote growth, recognition and career progression.

Key Skills

• Proven experience in a Learning & Development, within hospitality, leisure or luxury service environments.
• Strong understanding of restaurant operations and guest experience standards.
• Experience designing and delivering leadership, management and operational training programmes.
• Excellent facilitation, coaching and stakeholder management skills.
• Demonstrated ability to influence senior leaders and drive cultural change.
• Strong project management and organisational capabilities.
• Experience with learning management systems and digital learning platforms.
• Data-driven approach with the ability to measure and demonstrate learning impact.
• Passion for developing people and creating exceptional hospitality experiences.

Role requires regular travel across all our sites