Key Accounts Manager

Company Description:

At Intervue, we want to change how the world interviews forever.

Intervue is an on-demand interview platform that streamlines your hiring for any role by getting live interviews done with real professionals. It saves bandwidth, reduces time-to-hire, and enhances the interviewer experience, making it the trusted partner for companies seeking top talent.

Role Description:

This role is focused on owning end-to-end delivery for client hiring needs through interview services. You will be responsible for ensuring interviews are executed smoothly, efficiently, and lead to successful hiring outcomes.

This is a high-ownership, delivery-focused role where you will work closely with clients and internal teams to ensure consistent quality, speed, and reliability in hiring processes.

What you'll do:

• Own end-to-end interview delivery service for client accounts
• Understand client hiring requirements (roles, skills, timelines, urgency)
• Plan and manage interview flow to ensure timely execution
• Coordinate with internal teams and interviewers for smooth scheduling and completion
• Ensure interviews are conducted on time with high quality and proper feedback
• Act as the primary point of contact for clients during active delivery
• Share regular updates, manage expectations, and ensure smooth communication
• Troubleshoot real-time issues (no-shows, reschedules, delays)
• Track key delivery metrics like:
• Turnaround Time (TAT)
• Interview completion rates
• Quality of feedback
• Identify gaps in delivery (delays, low conversion, quality issues) and fix them proactively
• Ensure interview processes contribute effectively to client hiring outcomes
• Manage invoicing, billing, and payment follow-ups for assigned accounts
• Maintain overall account health through consistent delivery and communication

MUST haves/ highly preferred:

• Prior ATS, HRMS industry Sales / Business Development experience

What we are looking for:

• 5+ years of experience in account management / client servicing / B2B roles
• Strong communication + stakeholder management skills
• High ownership mindset
• Ability to handle multiple tasks without losing your mind
• Comfortable working in a high-speed, slightly chaotic startup environment
• Detail-oriented but also able to see the bigger picture
• Comfortable handling billing, invoicing, and payment follow-ups
• Willingness to do client visits and on-ground coordination when required
• Strong ownership mindset - ability to manage things end-to-end
• Experience working with targets, timelines, or SLAs
• Comfortable handling multiple moving parts in a fast-paced environment
• Strong communication and stakeholder management skills
• Problem-solving mindset - ability to handle real-time challenges
• Experience in billing, invoicing, or account coordination is a plus