Key Account Manager

Title: Key Account Manager
Location: Cumming, Georgia, US. (50% territory travel required).
Type of contract: Full-time, w2 or 1099
Reports to: CEO & Founder
Department: Sales
Working hours: M-F 8am-5pm

Our Company

International Trade Imports LLC dba The Ricky Joy Company, founded in 2007, is a family-owned company based in Atlanta, GA. At Ricky Joy® we live the passion for creating fun and delicious beverages and food products for kids. We sell our products to more than 3,000 stores, including Walmarts, in more than 30 states of the East Coast and Central Region by partnering with Distributors in those areas.

We deliver great products with low or non-direct competitors in the market than allow to both, distributors and retailers, to successfully increase their revenue. Most recently we launched Plis™, a new line of coconut lemonades and coconut milk beverages for all the family. Learn more about us at http://www.rickyjoy.com and http://www.drinkplis.com

Position Overview

The Key Account Manager will own and grow a portfolio of national and regional retail customers while managing the broker’s relationships supporting those accounts. This role is responsible for profitable revenue growth, new distribution, account development, customer planning, forecasting, trade management, retail execution, and long-term customer relationships.

The Key Account Manager serves as the commercial owner for assigned customers from buyer engagement through authorization, purchase order, launch, retail execution, and reorder. The role requires a balance of new business development and disciplined management of existing accounts, with close coordination across Operations, Finance, Marketing, Supply Chain, Sales Analytics, and field sales.

Key Responsibilities

• Customer & Account Management: Own and grow relationships with national and regional retail customers across grocery, mass, club, convenience, and other strategic channels. Develop account plans focused on revenue, distribution, assortment, velocity, and profitability, while leading customer meetings, negotiations, presentations, promotions, and business reviews.

• Business Development: Identify and develop new retail opportunities, build an active customer pipeline, and drive opportunities from initial buyer engagement through product submission, authorization, purchase order, launch, and reorder.

• Broker Management: Manage assigned broker relationships, establish priorities and commercial targets, review pipelines and account performance, ensure measurable business development, and coordinate clear ownership between brokers and internal teams.

• Revenue, Pricing & Trade Management: Manage sales and profitability performance for assigned accounts. Develop pricing and promotional recommendations, evaluate trade investments and customer costs, and monitor promotional results to support profitable growth.

• Forecasting & Supply Coordination: Maintain accurate customer and SKU-level forecasts and communicate expected demand, promotions, distribution changes, and new opportunities to Operations and Supply Chain. Ensure customer commitments align with product availability, inventory, lead times, and fulfillment capabilities.

• Retail Execution & Business Analysis: Monitor customer and account performance using POS, distributor, internal, and available market data. Analyze sales, distribution, SKU performance, velocity, promotions, inventory, out-of-stocks, trade spending, margins, and reorders to identify risks and growth opportunities.

• Cross-Functional Leadership: Coordinate with Operations, Supply Chain, Finance, Marketing, Sales Analytics, and Leadership to align customer priorities, launches, pricing, forecasting, promotions, profitability, service levels, and growth initiatives.

Requirements

• Bachelor's degree in Business, Marketing, Sales, or a related discipline, or equivalent professional experience.

• 3 to 5 years of progressive CPG sales or account management experience, preferably within food, beverage, confectionery, snacks, or related categories.

• Demonstrated experience managing regional or national retail customers at HQ level. (Required)

• Experience working with grocery, mass, club, convenience, distributors, wholesalers, or similar retail channels.

• Proven ability to develop customer relationships, open new business, negotiate commercial programs, and deliver measurable revenue growth.

• Experience managing or working closely with CPG broker organizations.

• Strong understanding of retail pricing, trade promotions, customer planning, merchandising, and retail execution.

• Strong analytical ability with working knowledge of customer P&Ls, margin, trade investment, forecasting, and business planning.

• Advanced proficiency in Microsoft Excel and PowerPoint.

• Ability to travel regularly for customer meetings, trade shows, broker meetings, and business reviews.

Preferred

• Direct experience calling on major national or regional grocery, mass, club, or convenience retailers.

• Experience with NielsenIQ, Circana, retailer portals, or syndicated CPG data.

• Experience working with distributors and wholesalers such as KeHE, UNFI, C&S, AWG, MDI, or comparable organizations.

• Experience managing businesses involving imported products, extended supply lead times, or complex inventory planning.

• Experience using NetSuite or a comparable ERP system.

• Spanish language capability is a plus, but not required.

Benefits

• Comprehensive health insurance (medical, dental, and vision coverage).

• 401(k) retirement plan to support your financial future.

• Paid Time Off (PTO) that increases with tenure (up to 20 days).

• Birthday day off to celebrate your special day.

• Wellness program with special events and social support.

• Career growth opportunities through training and internal mobility.

• Employee referral program with a bonus for successful hires.

• Access to learning platforms (courses in Excel, languages, and tech skills).

• Health & wellness benefits (telemedicine and mental health support).

• Exclusive discounts on education and travel.

Join our team at Ricky Joy for an exciting opportunity in the food and beverage sector! We value excellence, innovation, and social responsibility, celebrating cultural diversity. We are looking for talented professionals who share our passion for excellence and customer service. We hope to have you!